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Clarity Systems Announces New Customer Self-Serve Portal
 TMCnet Contributing Editor
Clarity Systems, a vendor of corporate performance management (CPM) products, has announced the availability of Clarity Customer Care, which company officials describe as a "new online customer self service portal" for customers' corporate performance management investments.
The new portal streamlines the case management process, letting users log, update and track their support cases while retrieving information from and contributing information to the Clarity Systems knowledge base. The self-service portal provides users with a reference center for training documents, product information, installation and administration manuals, and configuration checklists.
The new system integrates with Salesforce, Clarity's customer relationship management (CRM) and case management tool, for customer access to data regarding their account.
Clarity Customer Care is offered as an extension of Clarity Systems' public Web site that allows customers access the online facility.
A couple years ago Clarity Systems announced that Adelphia Communications Company, then the fifth-largest cable television company in the country, selected and implemented Clarity's Corporate Performance Management (CPM) software to "enhance and improve the company's financial reporting."
At the time Clarity's centralized OLAP and relational databases allowed Adelphia to "consolidate bottom level numbers up the corporate reporting hierarchy in minutes and view the consolidated budget minutes after managers send in their numbers," according to Clarity officials.
David Sims is a contributing editor for TMC (News - Alert) Net. For more articles please visit David Sims' columnist page.
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