“The Top 50 Teleservices Agencies ranking offers the industry the most honest and reliable ranking of companies. It is truly the benchmark for choosing large-size, large capacity teleservices agencies,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
Companies ranked on the Top 50 have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability. In addition, each agency was required to submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the 12-month period from November 1st, 2005 to October 31st, 2006.
1. SITEL Corp.; Omaha, NE (A ClientLogic company)
2. InfoCision Management Corp.
3. ICT Group, Inc.
4. Teleperformance USA (part of the SR. Teleperformance Group)
5. DialAmerica Marketing, Inc.
6. Americall Group Inc. (part of the SR. Teleperformance Group)
8. NCO Group
9. GC Services Limited Partnership
10. TCIM Services, Inc.
11. Teleservices Direct
12. The Heritage Company, Inc.
13. Charlton
14. ClientLogic (TIE)
14. Synergy Solutions, Inc. (TIE)
15. Epixtar
16. 121 Direct Response (Tele-Response Center, Inc.)
17. American Customer Care, Inc. (TIE)
17. Cross Country Automotive Services (TIE)
18. OKS-Ameridial Inc.
19. Hamilton Contact Center Services
20. eTelecare Global Solutions
21. Vision-X, Inc.
22. AnswerNet Network
23. Greene, an RMG Direct Company
24. APAC Customer Services, Inc.
25. InService America
26. The Connection
27. Alta Resources
28. AFFINA, LLC
29. Telvista
30. Telerx
2007 OUTBOUND TOP 50 TELESERVICES AGENCIES RANKING
Category B – International
1. Teleperformance
2. Intelenet
3. SITEL Corp.; Omaha, NE (A ClientLogic company)
4. NCO Group
5. Teleperformance USA (part of the Teleperformance Group)
6. ICT Group, Inc.
7. ClientLogic
8. Epixtar
9. eTelecare Global Solutions
10. Influent Inc.
11. PCCW Contact Center Business
12. Telvista
13. Vision-X, Inc.
14. Voxdata
15. Americall Group Inc. (part of the Teleperformance Group)
16. GC Services Limited Partnership
17. APAC Customer Services, Inc.
18. OKS-Ameridial Inc.
19. Hispanic Teleservices Corp.
20. Teleservices Direct
2007 INBOUND TOP 50 TELESERVICES AGENCIES RANKINGS
Category A - U.S. Domestic
1. ACS
3. SITEL Corp.; Omaha, NE (A ClientLogic company)
4. ClientLogic
5. ICT Group, Inc.
6. APAC Customer Services, Inc.
7. NCO Group
8. GC Services Limited Partnership
9. . Telvista
10. AFFINA, LLC
11. The Connection
12. DialAmerica Marketing, Inc. (TIE)
12. Cross Country Automotive Services (TIE)
13. TCIM Services, Inc.
14. Telerx
15. Alta Resources
16. Americall Group Inc. (part of the Teleperformance Group)
17. InfoCision Management Corp.
18. Charlton
19. Alert Communications
20. O'Currance Teleservices
21. AnswerNet Network
22. American Customer Care, Inc.
23. Influent Inc.
24. Hamilton Contact Center Services
25. InService America
26. Archway Marketing Services
27. eTelecare Global Solutions
28. OKS-Ameridial Inc. (TIE)
28. Synergy Solutions, Inc. (TIE)
29. Vision-X, Inc.
2007 INBOUND TOP 50 TELESERVICES AGENCIES RANKINGS
Category B - International
1. Teleperformance
2. Teleperformance USA (part of the Teleperformance Group)
3. SITEL Corp.; Omaha, NE (A ClientLogic company)
4. NCO Group
5. ClientLogic
6. Intelenet
7. Telvista
8. ACS, Inc.
9. ICT Group, Inc.
10. PCCW Contact Center Business
11. Hispanic Teleservices Corp.
12. Vision-X, Inc.
13. APAC Customer Services, Inc.
14. Archway Marketing Services
15. Voxdata
16. GC Services Limited Partnership
17. AFFINA, LLC
18. eTelecare Global Solutions
19. 24/7 InTouch
20. Influent Inc.
2007 INBOUND TOP 50 TELESERVICES AGENCIES RANKINGS
Category C - Interactive Inbound
1. PCCW Contact Center Business
2. ICT Group, Inc.
3. Teleperformance
4. SITEL Corp. (A ClientLogic company)
5. Teleperformance USA (part of the Teleperformance Group)
6. Intelenet
7. ClientLogic
8. Alta Resources
9. Telerx
10. Vision-X, Inc.
11. APAC Customer Services, Inc.
12. GC Services Limited Partnership (TIE)
12. Cross Country Automotive Services (TIE)
13. DialAmerica Marketing, Inc.
14. Alert Communications
15. The Connection
16. AFFINA, LLC
17. American Customer Care, Inc.
18. eTelecare Global Solutions
19. Telvista
20. NCO Group
2007 GLOBAL TOP 50 TELESERVICES AGENCIES RANKING
AGGREGATE INBOUND & OUTBOUND, DOMESTIC & INTERNATIONAL
1. Teleperformance
2. SITEL Corp., a ClientLogic company
3. Teleperformance USA
4. ACS
5. ClientLogic
6. NCO Group
7. Intelenet Global Services
8. ICT Group Inc.
9. APAC Customer Services Inc.
10. Telvista Inc.
11. InfoCision Management Corp.
12. DialAmerica Marketing Inc.
13. PCCW Contact Center Business
14. GC Services Limited Partnership
15. Americall Group Inc.
16. Influent Inc.
17. Vision-X, Inc.
18. TCIM Services, Inc. (TIE)
18. Cross Country Automotive Services (TIE)
19. AFFINA
20. Hispanic Teleservices Corp.
21. Epixtar
22. The Connection
23. Archway Marketing Services
24. Charton
25. Telerx
26. eTelecare Global Solutions
27. Alta Resources
28. Teleservices Direct
29. American Customer Care, Inc.
30. The Heritage Company, Inc. (TIE)
30. Synergy Solutions, Inc. (TIE)
31. OKS Ameridial Inc.
32. AnswerNet Network
33. Hamilton Contact Center Services
34. 121 Direct Response
35. Voxdata
36. Alert Communications
37. O'Currance Teleservices
38. InService America
39. Greene, an RMG Direct Company
40. 24/7 InTouch Inc.
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