TMCnet News
Amdocs Sells CRM to UPC Broadband By David Sims TMCnet Contributing Editor CRM vendor Amdocs (News - Alert) has announced that UPC Broadband, operator of the largest cable network in Europe, has selected Amdocs for customer service assistance. UPC Broadband will initially deploy the new system in Romania and Switzerland. Replacing its legacy system with Amdocs CRM 6 will allow UPC Broadband to reduce its total cost of ownership "We are moving to a more flexible and integrated product with Amdocs CRM 6, which has the new features and functionalities to service our triple-play customers throughout Europe," said Mehrdad Mansourpour, managing director and chief information officer for UPC. Amdocs CRM 6, with its customer management and order management capabilities, is expected to help UPC Broadband improve customer satisfaction and retention, reduce call waiting time for customers, make the ordering process quicker and more effective, and bring new services to market faster. "In the competitive European cable market, organizations which focus on the customer will be the ones which win," said Michael Matthews, chief marketing officer for Amdocs. Earlier this year Amdocs launched Amdocs 7, what company officials called "the first industry-specific software suite that allows service providers to offer access to any service, over any network, at any time and on any device." Company officials say this is made possible by "the move to next-generation networks and the convergence of voice, video, data, content, and entertainment." Results of a survey commissioned by Amdocs, also announced today, indicate that providers expect big revenue jumps from such convergent services and plan to boost spending to deliver a superior customer experience. With revenue from convergent services expected to grow more than 20 percent over the next two years, the modular Amdocs 7 suite is being positioned on the market as making it "easier and more cost-effective for telecoms, broadband cable and satellite providers to launch these next-generation services, bundle them and offer incentive pricing to customers." The CRM vendor recently reported that for the quarter ended December 31, 2006, revenue was $691 million, an increase of 17.7 percent from last year's first quarter. David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page. |
