TMCnet News
AMC Adds CRM Adapter for Salesforce.com TMCnet Contributing Editor AMC Technology L.L.C., a provider of multi-channel interaction management solutions for contact centers, has added AMC Application Adapter designed for salesforce.com to its AMC MCIS Suite.
The Application Adapter works with Salesforce Service & Support Call Center Edition. The Adapter is the central server component helping companies manage inbound and outbound calls more effectively. It also manages the real-time flow of interactions between salesforce.com's soft phone user interface and contact center solutions such as Avaya, Cisco, Nortel (News - Alert), and others.
The AMC Application Adapter for salesforce.com is featured on salesforce.com's AppExchange, claimed to be the first on-demand application directory. AMC's Adapter is pre-integrated with Salesforce and tested against the leading vendors such as Avaya (News - Alert), Cisco, Nortel, and others, ensuring compatibility with customer infrastructure and ease of installation, according to the company.
"AMC has a large customer install base on SAP (News - Alert) CRM and others, but recently salesforce.com has become a popular choice for customers wishing to use CRM functionality," said Anthony Uliano, president/CTO, AMC Technology, in a statement.
Matt Holleran, vice president, AppExchange partners, salesforce.com expects salesforce.com customers to take advantage of the AppExchange to browse, find and install additional on-demand applications with just a few clicks. "AMC's Adapter provides a means to accelerate the integration of Salesforce Service & Support soft phone technology with the leading CTI
 vendors, which in turn accelerates customer success," he said.Don't forget to check out TMCnet’s White Paper (News - Alert) Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users.Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking. |