Talisma Announces New Exec Promotions and Hires

Talisma Corporation, a vendor of Customer Interaction Management products, has announced that it has promoted existing Chief Financial Officer, Wade Pfeiffer to Chief Operating Officer/Chief Financial Officer, and named Brad Birnbaum former Vice President of Product Development, Chief Technology Officer.

To replace Birnbaum, the company has hired Dan Mason as Vice President of Development. And in what company officials describe as "an effort to standardize recruiting and hiring processes," Talisma has hired Sharon Thompson as Vice President of Human Resources.

Pfeiffer has over 20 years of operational, financial, and management experience. Before Talisma, he served as COO and CFO at X10 Wireless Technology. He also served as President of X10 USA, Inc., a multi-million dollar company which sells consumer electronic products to retailers and contractors.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.

Pfeiffer also spent 13 years with Ernst & Young LLP as a Senior Manager in the audit and corporate finance divisions.

Birnbaum has 12 years of experience focusing on CIM, and enters his new role after serving in his previous position for two years. He joined the company via Talisma's 2004 acquisition of eAssist Global Solutions. At eAssist, Birnbaum was V.P. of Product Development and Strategy.

Mason begins his tenure at Talisma with 25 years of experience managing development organizations for both small and large companies in the contact center industry. Prior to joining Talisma, Mason consulted with PAR3 Communications following its merger with Envoy Worldwide, providing management assistance in its transition from a small start-up to a larger, more mature company.

Thompson brings 20 years of human resources experience working for multi-billion dollar global technology leaders.

Earlier this month Talisma announced that it signed a company record 266 new customers in 2006, exceeding the new customer count of the previous five years combined.

In addition to signing 63 new customers in the fourth quarter of 2006, Talisma has achieved "nearly 100 percent revenue growth in the past two years," according to company officials.

In late January WildBlue Communications, a vendor of satellite broadband Internet services, selected Talisma Chat, Talisma E (News - Alert)-mail, and Talisma Knowledgebase, which are unified by the Talisma Customer Interaction Hub.

Talisma will help WildBlue Communications' 200 customer service agents improve day-to-day operations used to assist customer inquiries. Additionally, WildBlue customers can access Web self-service provided by Talisma Knowledgebase, or they can even escalate the interaction by initiating a live chat session with an agent through Talisma Chat, or by submitting an email request routed to the most appropriate agent through Talisma e-mail.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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