Oracle Announces Linux for Billing and Revenue Management

Oracle (News - Alert) has announced that Oracle Communications Billing and Revenue Management, a "convergent, real-time enterprise revenue management application," according to company officials, will support the Linux platform.

Oracle officials say customers running Oracle Communications Billing and Revenue Management on Linux may benefit from lower total cost of ownership in that hardware, operating system, environmental and support costs may be lower in environments using grid computing with the Linux operating system than in traditional UNIX enterprise server or mainframe environments.
 
They're also touting "unparalleled flexibility and scalability," since "service providers may launch new services at a lower cost of entry by using the modularity and scalability of grid computing."
 
Oracle now provides Linux support for Oracle enterprise resource planning (ERP) and customer relationship management (CRM) applications, Oracle Fusion Middleware and Oracle Database.

Oracle has announced that the Philadelphia Housing Authority, the fourth largest housing authority in the United States, has implemented Oracle's PeopleSoft Enterprise Customer Relationship Management (CRM) and PeopleSoft Enterprise Support to "help provide a more positive service experience for housing authority customers and the public," according to Oracle officials.

PHA worked with Oracle Consulting to create a unified customer interface and case management system.

As the biggest landlord in Pennsylvania, the PHA develops, acquires, leases and operates housing for city residents with limited incomes. The agency receives more than 4,000 calls per day from tenants, applicants and vendors. In order to manage requests efficiently and provide a positive customer experience, the organization needed to streamline its customer interface.

Previous to the PeopleSoft Enterprise Support implementation, customers had to call numerous phone numbers, often waiting a long time, to reach housing authority departments, and the PHA had no system for tracking or managing customer inquires.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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