Matrix Implements Actuate Enterprise Reporting Application Platform

By Anuradha Shukla

TMCnet Contributing Editor

 

Matrix Absence Management, which provides customized absence management services, will use the Actuate (News - Alert) Enterprise Reporting Application Platform as its customer self-service solution for reporting.

 

Actuate Enterprise Reporting Platform has created and managed the Matrix eServices application, which provides employers with a single self-service access point for ad-hoc reporting, dashboards, and summary information on their absence management programs.

 

By consolidating information from its lines of business and presenting a single interface to the customers, Matrix enables in-depth analysis of benefit claim trends, improves customer satisfaction and enhances business efficiency.

 

Using the Actuate reporting platform, Matrix provides self-service reporting to 1,500 registered users across the company’s Disability, Leave of Absence and Workers Compensation services.

 

The company offers a customized user interface and has recently, added both ad-hoc reporting and dashboard capabilities within the overall client reporting solution.

 

Benefits administrators and human resources professionals can use include ad-hoc reporting to conduct custom in-depth analysis of information. Customers can also use the client dashboard to get a roll-up summary of program information and drill-down through the graphical interface to view details across their entire absence program.

 

Gordon Smith, CIO of Matrix Absence Management said that Actuate’s technology has helped differentiate Matrix’s offering in the market. Smith added that with the Actuate reporting platform, their self-service solution is able to constantly evolve, providing on-going business value to their customers.

 

With Matrix eServices the company has consolidated absence information in a single customer reporting application. The solution has enabled account managers to gather feedback from their clients, and improve customer relationships by fostering increased communication. 

 

Additionally, the company has eliminated the expensive process of printing and distributing thousands of paper reports to its customer base. Utilizing Matrix’s web-based customer self-service strategy, the company has enhanced business efficiency by consolidating information, augmenting customer service, and eliminating paper reports.

 

“We are proud to be a core part of Matrix’s strategy for continuously improving operations and communication with their customers,” said Pete Cittadini, CEO and president of Actuate in a press release.

 

He continued: “Actuate is committed to helping companies create effective customer self-service applications that enhance customer retention through high-performance, flexible and easy-to-use reporting applications.”

 

Matrix is a national provider of customized, integrated claim solutions for disability, workers' compensation, and leave of absence programs.

 

Actuate Corporation provides Enterprise Reporting and Performance Management Applications that empower 100% of users to achieve breakthrough corporate performance.