TMCnet News
NetSuite,TalkTalk Sign CRM DealBy David Sims TMCnet Contributing Editor NetSuite, Inc., a vendor of on-demand business software suites, has announced that TalkTalk Direct, a communications and free broadband provider owned by The Carphone Warehouse Group, has deployed NetSuite CRM+ TalkTalk officias says they needed a "superior IT infrastructure" to meet the requirements of an ever-increasing subscription rate and to provide "even better customer support." Having licensed more than 1,300 seats, TalkTalk has now gone live with NetSuite CRM+ for the customer support functionality it requires. With more than 500,000 free broadband customers, TalkTalk has become one of the largest broadband providers in Europe. It offers consumers a package that includes line rental and international voice calls for just 20.99 pounds Sterling a month, together with unlimited free broadband of up to 8 Mb speed. This business strategy has resulted in "exponential growth" in TalkTalk's customer base and call centre traffic. "We have had great success in the telecommunications industry, and the TalkTalk win is our biggest to date," said Dean Mansfield, Senior Vice President of Worldwide Sales at NetSuite. A little over a month ago NetSuite announced that ViewSonic Corp., a vendor of visual display products, implemented NetSuite for complete partner relationship management, creating a portal which give partners 24/7 self-service access. Channel partners account for more than 90 percent of ViewSonic's multi-billion dollar sales, its officials say, and provide the company with an understanding of the systems required to enhance partner communications. ViewSonic has standardized its partner relationship management on NetSuite, allowing the company's partners to access a centralized self-service portal for all their channel sales needs. Launched in February 2003, NetSuite's PRM capabilities are in their third generation David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page. |
