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Respond Announces Release of CenterPoint 3.66
TMCnet Contributing Editor
Respond, a UK vendor of complaints and feedback software (some things are better automated, listening to ratchet-jaw complaints has to be one of them), has announced the latest version of its complaints and feedback management application, Respond CenterPoint 3.66.
Respond CenterPoint is a software system that has been "incrementally improved" to allow dedicated complaint and feedback handlers "within a customer service or feedback management department to automate the entire process from capture through resolution to reporting," according to Respond officials.
For version 3.66 company officials said they put the focus on providing deeper functionality and "expanding the application’s capabilities for logging, tracking, managing and reporting on all forms of feedback data, including complaints, complex queries, enquires, issues, comments and compliments."
Respond’s Head of Product Management, Ian Mapp, said all of the new features in Respond CenterPoint 3.66 "have been developed based on feedback from our customers."
Yes, folks, it's another CRM -- Complaint Relationship Management.
A few months ago Respond announced that Momenta, a vendor of consultancy and outsourcing services to the financial services industry, bought its complaint and feedback management software to automate the complaints management process for its outsourced clients.
The deal "marks the beginning of a strategic business partnership between Respond and Momenta," according to Respond officials at the time.
Respond is a British company which generally focuses on the high-profile financial services sector and the highly-regulated public sector.
Note this is not the biotech firm Momenta based in Cambridge, Massachusetts (Kendall Square, to be exact) which earlier this year signed a blockbuster deal with pharmaceutical giant Novartis AG for $75 million of Momenta stock "in a long-term deal that could be worth up to $263 million," according to the Boston Globe.
This Momenta is a British company selling services to the financial services industry, including in-house and outsourced consulting "designed to help businesses capitalize on market opportunities while ensuring their operations and products are compliantly structured," according to company officials.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
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