TMCnet
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DEPARTMENTS
Publisher's Outlook
Under Exposure And Over Exposure In Marketing...
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.

High Priority!
Virtual Customer Interactions
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.

Customer Inter@ction New
By Tracey E, Schelmetic, Editorial Director,
Customer Inter@ction Solutions

Practical Pointers For Call Center Managenent
The Hidden Costs Of Understaffing Your Call Center
By Penny Reynolds, Contributing Editor,
Customer Inter@ction Solutions

In The Queue
The Remote Agent Model: Not Without Challenges
By Patrick Barnard, Associate Editor,
Customer Interaction Solutions

Last Call
Retaining Your Customers To Death
By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions

 

CRM Should Be Priority For Communication Services, Research Finds By David Sims, TMCnet Contributing Editor Since delays in transactions could cause customers to shift loyalties to another store and result in lost sales, many retailers are giving top priority to improving customer flow and customers’ overall store experience by streamlining payment processing, Frost & Sullivan found. Technologies that help in improving speed and efficiency and allow retailers to address customer demands more effectively are growing in demand in the retail industry. Read the full article at www.tmcnet.com/1181.1

Unified Communications: What’s The Fuss About?
By Erik Linask, Associate Editor, Internet Telephony magazine
Today’s version of unified communications is part of the marketing game, allowing vendors and service providers to lock customers into a series of products, rather than buying them from different vendors. In addition, those providers are able to hide the fact they have really turned open standards into proprietary technology, effectively rendering them useless for open, standards-based network, and they are able to focus on the high-level product package rather than the complete solution. Read the full article at www.tmcnet.com/1182.1

 

 

BOARDROOM REPORT
Sitel: Leading The Pack In Business Process Outsourcing
By Penny Reynolds, Contributing Editor, Customer Inter@ction Solutions

CUSTOMER RELATIONSHIP MANAGEMENT
The 2007 CRM Services and Solutions Roundup
By Patrick Barnard, Associate Editor, Customer Interaction Solutions

INNOVATIVE SOLUTIONS FROM EXPERTS
Going Mobile With CRM: SIx Experts Offer Guidence
By Patrick Barnard, Associate Editor, Customer Interaction Solutions

ROUNDUP
The Workforce Optimization Roundup
By Stepfania Viscusi, Customer Interaction Solutions

INNOVATIVE SOLUTIONS FROM EXPERTS
The Market Researcher: Finally Back In The Loop
A Special Editorial Series Sponsored By Vovici

CONTACT CENTER TECHNOLOGY
The 2007 Customer Interaction Solutions TMC Labs Innovation Awards, Part Two
By Tom Keating, Executive Technology Editor, TMC Labs

SPEECH TECH
Speech Analytics Implementation: Nine Best Practices
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

ASK THE EXPERT
With Tim Passios, Director of Product Management, Interactive Intelligence

 

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BREAKING NEWS
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