Who's Who In Teleservices

Once again, the editors of Customer Inter@ction Solutions have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who's Who listing. To make this a highly valuable tool, we've kept it as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee.

We invite you to peruse these companies' Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can't afford to put your customer service into the hands of amateurs.

That said, we are happy to present the listing.

Key: A. Inbound, B. Outbound, C. Multilingual Services, D. Interactive (IVR), E. E-mail capabilities, F. Text chat

24-7 INtouch
Toronto, Ontario
Canada
e-mail: [email protected]
Web: www.24-7intouch.com
Services: A, C, D, E, F

ACCPAC International, Inc.
Web: www.accpacmessaging.com
Services: A, B, D, E

ACI Telecentrics Inc.
e-mail: [email protected]
Services: A, B, C, D, E, F

ACP Interactive, LLC
Web: www.acpinteractive.com
Services: A, B, C, D

ACS
Web: www.acs-inc.com
Services: A, C, D, E, F

Advanced Data-Comm, Inc.
Web: www.advanced-data.com
Services: A, B, D, E

AFFINA ' The Customer Relationship Company
e-mail: [email protected]
Web: www.affina.com
Services: A, B, C, D, E, F

Alpine Access
Golden, CO
e-mail: [email protected]
Web: www.alpineaccess.com
Services: A, C, E, F

Alta Resources
Neenah, WI
e-mail: [email protected]
Web: www.altaresources.com
Services: A, B, C, D, E, F

AnswerNet Network
e-mail:'[email protected]
Web: www.answernet.com
Services: A, B, C, D, E, F,

APAC Customer Services, Inc
Deerfield, IL
Web: www.apaccustomerservices.com
Services: A, B, C, D, E, F

Apex America
C'rdoba, Argentina
e-mail: [email protected]
Web: www.apexamerica.com
Services: A, B, C, D

ARO Virtual Contact Center
Web: www.callcenteroptions.com'
'' Services: A, B, C, E

The Beryl Companies
Web: www.beryl.net
Services: A, B, C, D, E, F

Business Solutions Inc.
Enid, OK
e-mail: [email protected]
Web: www.okbsc.com
Services: A, B

CallNet Call Center Services, Inc.
Web: www.callnetservices.com
Services: A

CanTalk Canada Inc.
Web: www.cantalk.com
Services: A, B, C, D, E

CAPTA
M'xico
Contact: Odin Mart'nez
e-mail: [email protected]
Web: www.captanet.com
Services: A, B, D

Center Partners, Inc.
Web: www.centerpartners.com
Services: A, B, C, D, E, F

Cerida
Web: www.cerida.com
Services: A, B, E, F

Charlton
Web: www.tcgcorp.net
Services: A, B, C, D, E, F

The Connection Outsourced Call Center
Web: www.the-connection.com
Services: A, B, C, D, E, F

Convergys
Cincinnati, Ohio
Web: www.convergys.com
Services: A, B, C, D, E, F

Customer Focus Services
Web: www.customerfocusservices.com
Services: A, B, C, D, E

CustomerLink, LLC
Web: www.customer-link.com
Services: A, B, C, E

enGenic Corp.
Web: www.engenic.com
Services: A, B, C, D, E, F

e-Services Group International
Houston, TX /
Montego Bay, Jamaica
Web: www.e-servicesgroup.com
Services: A, B, C, E, F

Excell Agent Services, L.L.C.
e-mail: [email protected]
Web: www.excellagent.com
Services: A

Fonexia Contact Centers
Suva, Fiji
e-mail: [email protected]
Web: www.fonexia.com
Services: A, B, D, E, F

Foundation Marketing Group
e-mail: [email protected]
Web: www.foundationmarketing.com
Services: A, B, E, F

The Frantz Group
Web: www.thefrantzgroup.com
Services: A, B, C, D, E, F

Full Perspective Video
Services, Inc.
Web: www.fpvid.com
Services: A, B, C, D, E

GC Services Limited Partnership
Web: www.gcserv.com
Services: A, B, C, D, E, F

Global Response
Margate, FL
Contact: Wendy Shooster
e-mail: [email protected]
Web: www.globalresponse.com
Services: A,B,C,D,E,F

Hamilton Contact Center
Services
e-mail: [email protected]
Web: www.hamiltontm.com
Services: A, B, D, E, F

Harte-Hanks, Inc.
e-mail: [email protected]
Web: www.harte-hanks.com
Services: A, B, C, D, E, F

Help Desk NOW Inc.
Web: www.helpdesknow.com
Services: A, B, C, D, E, F

The Heritage Company, Inc.
Web: www.theheritagecompany.com
Services: A, B, E

Hispanic Teleservices
Corporation
Contact: Kit Cooper
e-mail: [email protected]
Web: www.htc.to
Services: A, B, C, D, E, F

IDS Infotech Limited
Mohali, India
Contact: Rajnish Mehta
e-mail: [email protected]
Web: www.idsil.com
Services: A, B, D, E, F

Influent Inc.
Web: www.influentinc.com
Services: A, B, C, D

InfoCision Management Corporation
Contact: Todd Grable
e-mail: [email protected]
Web: www.infocision.com
Services: A, B, C, D, E, F

InfoVox Ltd.
Bogot'/Cali, Colombia
Contact: Jaime Daza
e-mail: [email protected]
Web: www.infovox.com.co
Services: A, B, E, F

Innovative Marketing Strategies, Inc.'
Contact: Maree Hickey'
e-mail: [email protected]'
Web: www.ims-ca.com'
Services: A, B

Integra Telecom
Contact: John M. O'Halloran
e-mail: [email protected]
Web: www.integratelecom.com
Services: A, B, E

IntelliCare
Web: www.intellicare.com
Services: A, B, C

InTouch Solutions
Web: www.its-smartcalls.com
Services: B, D

IVR Technology Group
Web: www.ivrtechgroup.com
Services: D, E

KorenIT
Montreal QC Canada
e-mail: [email protected]
Web: www.korenit.com
Services: A, B, C, D, E, F

Link To Success, Inc.
e-mail: [email protected]
Web: www.roimark.com/link
Services: A, B, C, D, E, F

LiveBridge
Contact: Chris DeLambo
e-mail: [email protected]
Web: www.livebridge.com
Services: A, B

LiveOps, Inc.
Palo Alto, CA
Contact: Clif Critchlow
e-mail: [email protected]
Web: www.liveops.com
Services: A,B,C,D

MicahTek Inc.
Web: www.micahtek.com
Services: A
MphasiS BPO
Contact: John Bugh
e-mail: [email protected]
Web: www.mphasis.com
Services: A, B, C, E, F

Nextgen Care Technologies
Surat Gujarat
India
Contact: Harshal Joshi
e-mail: [email protected]
Web: www.nextgencare.com
Services: A, B, E, F

OKS-Ameridial Worldwide
Web: www.oksameridial.com
Services: A, B, C, D, E, F

OSC Teleservices
Web: www.oscteleservices.com'
Services: A, B, C, D, E, F

Outsourcing, S.A.
Bogot', Colombia
Contact: Ricardo Dur'n
e-mail: [email protected]
Web: www.outsourcing.com.co
Services: A, B, C, D, E, F

PentaServ
New Delhi, India
Contact: Nalin Malhotra
e-mail: [email protected]
Web: www.pentaserv.com
Services: A, B, D, E

Perfexa Solutions
Web: www.perfexa.com
Services: A, B, E, F

Performance Telemarketing, Inc.
Web: www.performancetm.com
Services: A, B, C, D

PharmaCare Specialty
Pharmacy
Web: www.pharmacare.com
Services: A, B, C, D

Phonologies (India)
Private Limited
Web: www.phonologies.com
Services: A, B, D, E

Qinteraction
Web: www.qinteraction.com
Services: A, B, C, D, E, F

Quoquam,Inc
e-mail: [email protected]
Web: www.quoquam.com
Services A, B, C, D

RSA Solutions, Inc.
Web: www.rsa-net.com
Services: A, B, C, D, E, F

S&D Marketing
Web: www.sdmarketing.com
Services : A, B, C, D, E, F

Selway Group, Inc.
Web: www.selwaygroup.com
Services: A, C, D, E, F

Sento
Salt Lake City, UT
Contact: John Sweeney
e-mail: [email protected]
Web: www.sento.com
Services: A, C, D, E, F

Servit Consultanta SRL
Bucharest, Romania
e-mail: [email protected]
Web: www.romsourcing.com
Services: B, C, E, F

Signius
Web: www.signius.com
Services: A, B, C, D, E, F

SITEL Corporation
Web: www.sitel.com
Services: A, B, C, D, E, F

Soradi Communications
Republic of Mauritius
Contact: Manish Rajwani
e-mail: [email protected]
Services: A, B, C, D, E, F

Sound Telecom
Web: www.sound-tele.com,
www.solaxis.com
Services: A, B, C, D, E, F

The Survey Center
Web: www.thesurveycenter.com
Services: B, E

Sykes Enterprises, Inc.
Web: www.sykes.com
Services: A, C, D, E, F

Synergy Solutions, Inc.
Contact: Lori Fentem
e-mail: [email protected]
Web: www.synergysolutionsinc.com
Services: A, B, C, D

Talk2Rep Call Centers
e-mail: [email protected]
Web: www.talk2rep.com
Services: A, B, C, D, E, F

TechTeam Global
Southfield, MI
Contact: Jim Hoen
e-mail: [email protected]
Web: www.techteam.com
Services: A, B, C, D, E, F

Telacquire Marketing Group Inc.
e-mail: [email protected]
Web: www.telacquire.com
Services: A, B, C, D, E, F

Tele Logix Communications (Pvt.) Ltd.
Karachi, Pakistan
Contact: Imran
e-mail: [email protected]
Web: www.telelogix.biz
Services: A, B, C

TelePartners
Web: www.telepartners.com
Services: A, B, C, D, E, F

The Telephone Centre
Web: www.telectr.com
Services: A, B, C, E

TeleRep
Web: www.telerep.com
Services: A, B, C, D, E, F

Telerx
Contact: Ron Abel
e-mail: [email protected]
Web: www.telerx.com
Services: A, C, D, E, F

TeleSpectrum, Inc.
Berywn, PA
Contact: Scott L. Karlin
e-mail: [email protected]
Web: www.telespectrum.com
Services: A, B, D

TeleTech Holdings, Inc.
Contact: Julie Lucas
e-mail: [email protected]
Web: www.teletech.com
Services: A, B, C, D, E, F

Telvista
Web: www.telvista.com
Services: A, C, D, E, F

TMONE
North Liberty, IA
Contact: Ethan Davis
e-mail: [email protected]
Web: www.tmone.com
Services: A,B, D,E,

TMP Direct
Mount Olive, NJ
Contact: Brian Schultz
e-mail: [email protected]
Web: www.tmpwdirect.com
Services: A, B, C, D, E, F

Touchstone Communications
Web: www.touchstonebpo.com
Services: A, B

TransData
Lahore, Pakistan
Web: www.transdata.biz
Services: A, B, C, D, E, F

Unicall International, Inc.
Contact: Benjamin C. Harris
e-mail: [email protected]
Web: www.unicallinc.com
Services: A, B, D, E, F

Virtual-Agent Services
Schaumburg, IL
Contact: Laurie Emery
e-mail: [email protected]
Web: www.vagent.com
Services: A, C, D, E

Visions Marketing Services, Inc.
Web: www.wecloseloans.com
Services: A, B, C, D, E

Viteos Technologies Limited
Web: www.viteos.com
Services: A, B, C, D, E, F

West Corp.
Omaha, NE
Web: www.west.com
Services: A, B, C, D, E, F

Wipro BPO (a division of Wipro Ltd.)
Bangalore, India
e-mail: [email protected]
Web: www.wipro.com
Services: A, B, C, D, E, F

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