TMCnet News
ISG to Present Automation Benefits for the Public Sector at Texas Government Data ForumSTAMFORD, Conn., June 21, 2019 /PRNewswire/ -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will share the City of Fort Worth's automation success story at the third annual Texas Government Data Forum, hosted by the Office of the Statewide Data Coordinator of the Texas Department of Information Resources (DIR) on June 27.
Thomas Ortiz, partner and public sector vertical lead for ISG, and Kevin Gunn, CTO and IT solutions director for the City of Fort Worth, will co-present the "City of Fort Worth's Automation Journey" at 10:05 a.m., next Thursday at the Commons Conference Center on the J.J. Pickle Campus of the University of Texas at Austin. Ortiz and Gunn will demonstrate how Fort Worth has leveraged robotic process automation (RPA) to improve the efficiency and effectiveness of vital but time-consuming processes. "With aging and unintegrated systems creating numerous manual work steps, public sector organizations are being challenged to meet citizens' expectations for timely and seamless services," Ortiz said. "Automation can be a great way to help the public sector get more done andimprove efficiency across the breadth of services provided by local governments." Ortiz and Gunn will outline how automation is driving increased output with reduced errors and improved policy compliance for Fort Worth. Building on a proof of concept that automated the monthly process of gathering city-wide cellular charges from external websites and allocating those costs to the appropriate city departments, the city then turned its attention to the significant manual effort in its bi-weekly timekeeping process. To save effort for timekeepers, the city and ISG deployed a process automation to work with the city's enterprise resource planning system in the off-hours to identify employee records that require corrections. "For the IT department, RPA adds to their toolbox, with solutions that are quicker to deploy, and that tie together applications both inside and outside the organization," Ortiz said. "The automations we developed with Fort Worth were not pre-configured or limited to certain departmental, functional or process areas, so they have broad potential to extend their benefits and efficiencies in the future. We are pleased to present the benefits of automation for the public sector at the Texas Government Data Forum, and we hope our experience demonstrates how other municipalities can leverage automation technologies." ISG also is a sponsor of the free, one-day event for eligible DIR customers from state agencies, local government and public education. For more information about the event, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
SOURCE Information Services Group, Inc. 
|
View original content to download multimedia: