[November 30, 2017] |
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EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centers
NICE inContact (Nasdaq:NICE) today announced that EPIC
Connections, a global professional services company, has joined the
DEVone developer program and provides technology utilization and
performance improvement services to contact centers on CXexchange, the
most extensive technology ecosystem currently available in the customer
experience market. Products available on the CXexchange marketplace are
designed to integrate with NICE inContact CXone™, the world's No. 1
cloud customer experience platform.
Complementing NICE inContact CXone, EPIC Connections provides RapidCheck
Assessment, implementation, and optimization services to help contact
centers craft technology roadmaps, seamlessly deploy NICE inContact
solutions, and enhance ROI on technology investments. EPIC is helping
NICE inContact customers of all sizes build and execute comprehensive
technology transformations by adding workforce- and operations-focused
services to their NICE inContact solutions.
NICE inContact CXone empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
ever-changing consumer expectations. To meet the needs of organizations
of all sizes, CXone combines best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence-all on an Open Cloud Foundation.
NICE inContact customers can use EPIC Connections enhancements to CXone
to assess the current state of the contact center against industry
benchmarks, and review best practices to enhance contact center
performance.
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RapidCheck Assessment: Benchmark objectives and build a
strategic roadmap that aligns capability gaps with inContact
technologies as well as processes for operational excellence and
workforce management solutions
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Implementation Services: Seamlessly deploy inContact
applications, ensuring tight integration, testing, calibration,
functionality, and team training
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Optimization Services: Evaluate your inContact solution output
and use data-driven optimization services to drive contact center KPI
performance and higher ROI
"EPIC is excited to deepen our partnership with NICE inContact. As part
of CXexchange, we look forward to serving additional customers, helping
them perform a complete technology, workforce, and process
transformation," said Bill Pieper, President of EPIC Connections.
DEVone offers partners broad tools and resources to enable them to
create new applications on CXone, including extensive documentation and
support, and access to an online developer community. Companies
interested in how EPIC Connections works with CXone can visit
CXexchange to learn more andread reviews. CXexchange is a
centralized, state-of-the-art marketplace for developers to market and
sell their CXone-based applications.
"With steady demand and change driven by customer expectations, managers
can benefit from assessment and consulting tools that identify ways to
fine tune and optimize contact center operations," said Paul Jarman, CEO
of NICE inContact. "We welcome EPIC Connections as a DEVone partner."
About NICE inContact NICE (Nasdaq:NICE) is the worldwide
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
NICE inContact is the cloud contact center software leader, with the
most complete, easiest and most reliable solution to help organizations
achieve their customer experience goals. Recognized as a market leader
by Gartner, IDC, Frost & Sullivan, Ovum (News - Alert) and DMG, inContact continuously
innovates in the cloud and is the only provider to offer a complete
solution that includes NICE inContact CXone cloud, an expert service
model and the broadest partner ecosystem. www.niceincontact.com
ABOUT EPIC CONNECTIONS EPIC Connections is a global customer
engagement and contact center consulting company. Fortune 500 companies,
small businesses and government entities around the world turn to EPIC
Connections when conventional approaches are not enough to activate
change and achieve results. Privately-held since 2003, EPIC Connections
is a leading contact center professional services firm that delivers
process improvement, performance management and technology services to
organizations seeking to transform operations, increase agent
productivity and realize significant savings through decisive action.
EPIC's senior professionals are experienced contact center industry
veterans who draw upon the firm's operations background to help leaders
turn change into a strategic business asset and unlock value at every
stage. With EPIC Connections as your transformation partner, you'll be
ensured of a great result for you, your contact center and your company. www.epicconnections.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171130005076/en/
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