Coresystems to Highlight Workforce Empowerment at Smarter Services Symposium Conference

SAN FRANCISCO, Sept. 11, 2018 (GLOBE NEWSWIRE) -- Coresystems, an SAP company and leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises’ field service organizations, today announced its upcoming participation in the Service Council’s Smarter Services Symposium conference, taking place from September 17-19 in Chicago. Coresystems will sponsor the “Service Workforce Empowerment” research track.

The Service Council’s Smarter Services Symposium conference is an educational networking event for senior service and customer management executives, and the theme of this year’s edition is “Service is Humanity.” Despite industry shifts toward automation and artificial intelligence, the customer remains the focal point for service organizations, and human connections are still a top priority for customer satisfaction and overall business success. The Smarter Services Symposium will explore how and why ease and effort are the criteria for service delivery, while empathy and experience are the keys to elevating customer interactions.

Coresystems will participate in the following sessions within the conference’s Service Workforce Empowerment research track:

• What: Service Workforce Empowerment Roundtable Discussion: “Learning and Development: Online and On-Demand”
• When: Monday, September 17 from 4:15 – 5:00 p.m. CT
• Where:
  • The Westin Chicago River Norh
  • 320 N. Dearborn Street
  • Chicago, IL 60654
• Who:
  • Discussion Lead: David Bishop, Director, Service Operations, Johnson Controls
  • Host: Bill Doss, VP of Sales for North America, Coresystems
    
    
    
    
     
• What: Service Workforce Empowerment Case Study/Workshop: “Smarter Services™ Leadership”
• When: Tuesday, September 18 from 3:30 – 5:00 p.m. CT
• Where:
  • The Westin Chicago River North
  • 320 N. Dearborn Street
  • Chicago, IL 60654
• Who:
  • Facilitators:
    • Richard Horrigan, Senior Director, Technical Solutions Center, Siemens Healthineers
    • Greg Gibbs, VP, Global Customer Transformation, Service Council™
  • Host: Bill Doss, VP of Sales for North America, Coresystems
     
• What: Service Workforce Empowerment Panel/Town Hall Discussion: “Our Experience with Learning Paths for Service Workers”
• When: Wednesday, September 19 from 10:00 – 11:00 a.m. CT
• Where:
  • The Westin Chicago River North
  • 320 N. Dearborn Street
  • Chicago, IL 60654
• Who:
  • Panelists:
    • Kurt Moses, National Field Service Manager, Sub-Zero Group
    • Jay Turner, Field Service Manager, Automated Packaging Systems
    • Richard Horrigan, Sr. Director, Technical Solutions Center, Siemens Healthineers
  • Host: Bill Doss, VP of Sales for North America, Coresystems

Coresystems will also join SAP in a technology showcase on “Delivery of Intelligent Field Service in Real-Time – Connecting Intelligent Networks with Intelligent Field Service and Talent from the Crowd.”

“The industry is seeing an increasing emphasis on the customer experience, as top technology leaders are incorporating service innovations into their offerings to streamline interactions with customers,” said Manuel Grenacher, CEO, Coresystems. “At this year’s Smarter Services Symposium, we’re excited to explore how service organizations are maintaining the human connection with their customers, by utilizing the automation and intelligence tools at their disposal.”

In addition to participating in the roundtable and panel discussions and case study/workshop, Coresystems will demo its comprehensive field service management solution at its booth in the foyer of the Westin Chicago River North.

About Coresystems FSM AG
Coresystems is a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises' field service organizations. Since Coresystems' founding in 2006, more than 190,000 users across the world have utilized the company's innovative, real-time field service management software to improve their business and field service processes. Coresystems has also pioneered the "crowd service" model, which allows customers to leverage an Uber-like platform to find available field service technicians in real-time. Coresystems is now part of SAP.

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