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ClickSoftware Boosts Productivity and Customer Experience with Enhanced Scheduling CapabilitiesLatest release integrates live traffic conditions, allows for better management of customer expectations BURLINGTON, Mass., May 9, 2018 /CNW/ -- ClickSoftware, the leading provider of field service management software, today announced new capabilities for Field Service Edge, its cloud-based, mobile workforce management platform designed to meet the needs of the most demanding field service organizations. This latest offering enhances scheduling accuracy to better manage customer expectations and increase visibility into field service operations, increasing efficiency across the board. Key release features include:
With an emphasis on automated in-the-moment schedule improvements and tools to keep the end customer informed at multiple stages in the service process, this update brings significant benefits to service organizations that prioritize customer experience and service level agreement (SLA) compliance, or respond to emergency work. "Our customers provide essential services to their customers," said Mark Cattini, CEO at ClickSoftware. "We want to help them deliver the best possible experiences while maximizing productivity and effectiveness. Using live traffic data for intelligent real-time schedule optimization and getting the end customer more involved ensures they book, schedule and complete more work every day." About ClickSoftware For more information, please visit https://www.clicksoftware.com/. Follow us on Twitter. Click. Actual intelligence. At work. Media Contact: View original content with multimedia:http://www.prnewswire.com/news-releases/clicksoftware-boosts-productivity-and-customer-experience-with-enhanced-scheduling-capabilities-300644982.html SOURCE ClickSoftware |