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Customer Inter@ction Solutions
June 2007 - Volume 26 / Number 1
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Customer Interaction Solutions’ Eighth Annual CRM Excellence Awards, Part Two

By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

 

For the eighth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part Two of the winners list — the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.

Congratulations to the Winners!

EDITOR’S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award winners have been presented in two parts; Part One appeared in the May 2007 issue of Customer Interaction Solutions. More information about winning companies and their products and services may be found at www.tmcnet.com.

AMC Technology, LLC
MultiChannel Integration Suite
www.amctechnology.com

Astute Solutions
ePowerCenter
www.astutesolutions.com

Cross Country Automotive Services
CRM Solution
www.crosscountry-auto.com

Enkata Technologies
Enkata Contact Center
Performance Management
www.enkata.com

Envox Worldwide (News - Alert)
Envox CT Connect
www.envox.com

FrontRange Solutions
GoldMine Corporate Edition
www.goldmine.com

Gryphon Networks
Call Advisor
www.gryphonnetworks.com

Infusion Software
Infusion CRM
www.infusionsoftware.com

KANA Software
KANA IQ
www.kana.com

Numara Software, Inc.
Numara FootPrints
www.numarasoftware.com

OKS-Ameridial Worldwide
Blended on-shore/offshore
inbound and outbound call center and BPO solution
www.oksameridial.com

Pegasystems (News - Alert)
Pegasystems Customer
Process Manager
www.pega.com

SafeHarbor Technology Corp.
SmartSupport
www.safeharbor.com

SAS (News - Alert)
SAS Customer Intelligence
www.sas.com

SER Solutions Inc.
SERTAINTY Speech
Analytics Solution
www.ser.com

Sitel
Sitel
www.sitel.com

Verizon (News - Alert) Business
Verizon Business eBonding
www.verizonbusiness.com

Witness Systems (News - Alert)
Impact 360 Workforce Optimization
www.witness.com




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