The Best Regulation is Self-Regulation
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.
Customer Inter@ction News™
INNOVATIVE SOLUTIONS FROM THE EXPERTS
What Is A Remote Agent Service Provider? And Will It Help Improve My Service Levels?
Tough Talk: The Importance Of Headset Reliability
By Joe McGrogan, Plantronics, Inc.
CRM More Attractive For Language Services Provider Firms In 2008, Study Finds. By David Sims, TMCnet Contributing Editor
Business research and consulting firm Common Sense Advisory has released its technology and business model predictions for the language services provider and software industries for 2008, predicting that LSP firms "closer to the corporate mainstream like acrolinx and MadCap will add multilingual functions, thus enabling cross-border marketing, CRM, and customer service applications."
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Study Shows IP Call Recording Fueling Strong Growth in QM Sector. By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
How big is the workforce optimization market? Big, and getting bigger, according to evidence both anecdotal and scientific. In particular, the quality monitoring market segment has outstanding growth potential. DMG Consulting recently published its fourth annual QM/Liability Recording Product and Market Report, an authoritative guide to the contact center QM/Liability Recording and Workforce Optimization (WFO) market. DMG forecasts more than $2.3 billion in sales of QM/liability recording and WFO products will be sold by the end of this year, which represents a 10 percent increase over 2006.
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Mission NOT Impossible: Reduce Turnover And Absenteeism While Improving KPIs
By Brooks Mitchell, Snowfly Performance Solutions, Inc.
CONTACT CENTER TECHNOLOGY
Leveraging Speech Applications In The Contact Center, Part Two
By Patrick Barnard, Associate Editor, Customer Interaction Solutions
Standards For The Teleservices Industry: The Time Is NOW
By Joseph Sanscrainte, Bryan Cave, LLP
AWARDS & RECOGNITION
The 2007 Customer Interaction Solutions Product Of The Year Awards, Part One
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
Want to the learn more about call centers and CRM? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the contact center industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders who, in turn, receive qualified sales leads from interested parties. Visit www.tmcnet.com/tmc/whitepapers.