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ITEXPO begins in:   New Coverage :  Asterisk  |  Fax Software  |  SIP Phones  |  Small Cells
 

 

DEPARTMENTS
Publisher's Outlook
The Best Regulation is Self-Regulation
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.

High Priority
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.

Customer Inter@ction News

Tough Talk: The Importance Of Headset Reliability
By Joe McGrogan, Plantronics, Inc.

 



 

CONTACT CENTER TECHNOLOGY
Leveraging Speech Applications In The Contact Center, Part Two
By Patrick Barnard, Associate Editor, Customer Interaction Solutions

INSIDER'S REPORT
Standards For The Teleservices Industry: The Time Is NOW
By Joseph Sanscrainte, Bryan Cave, LLP

AWARDS & RECOGNITION
The 2007 Customer Interaction Solutions Product Of The Year Awards, Part One
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

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