The 2006 Customer Inter@ction Solutions Product
Of The Year Awards, Part One

By Tracey E. Schelmetic
Editorial Director, Customer Inter@ction Solutions

Each year, Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we’ve judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the contact center technology industry the dynamic field that it is today. Here, we present Part One of the winners’ list. Part Two will appear in the February 2007 issue of Customer Inter@ction Solutions magazine. Please visit www.tmcnet.com/425.1 for more information about the winning solutions and the companies that provide them. Congratulations to the winners. — Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions.

By Tracey E. Schelmetic
Editorial Director,
Customer Inter@ction Solutions




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