Zayo and RingCentral Partner to Launch AI-Powered UCaaS Solution

Zayo and RingCentral (News - Alert) announced a strategic partnership to introduce Zayo UC+ with RingCentral- a cloud-based Unified Communications as a Service (UCaaS) solution to enhance workforce productivity and improve customer experiences.

The offering integrates AI-powered communication capabilities across various channels and is designed to streamline business communications. It consolidates voice, video, chat, SMS, fax, and contact center services and combines Zayo's extensive network infrastructure and integration expertise with RingCentral's advanced AI features, including the RingEX and RingCX solutions, which provide real-time insights to optimize communication efficiency.

“RingCentral is proud to partner with Zayo to bring our cutting-edge innovations with RingEX and RingCX to their customers across the United States and Canada,” said Sandra Krief, SVP, of Global Service Providers at RingCentral. “With Zayo’s strong history of growth and excellence in key industries, we are delivering reliable communication transformations to businesses who need the purpose-built tools to maximize business efficiency while maintaining enterprise-grade levels of security.”

Zayo UC+ and RingCentral add AI to enhance phone calls, SMS, meetings, and messaging and deliver real-time analytics and insights. With the company’s low-latency connectivity and extensive network, the platform is also able to integrate communication functions seamlessly into business applications like Salesforce, Microsoft (News - Alert), Google, and Zendesk. And with RingCX in the UC+ offering, companies also have a way to deliver superior customer support across more than 20 digital channels.

“Zayo has been a trusted managed services expert for 20+ years, helping organizations of all sizes thrive. In today’s world, where work environments are more complex and distributed, organizations need smart, scalable, and customizable solutions to keep up,” said Michael McKerley, SVP of Managed Services at Zayo. “Bringing RingCentral into Zayo’s lineup means our customers will have access to the best communications solutions from RingCentral, all supported by Zayo’s robust network and our expertise in implementation and management—ensuring everything works seamlessly.”