Consumers today demand seamless and efficient interactions. One related demand that is common among most of us (myself included, truthfully) is consumers expecting their issues to be resolved super quickly and efficiently (often without having to speak to multiple representatives). To meet these demands, companies are turning more and more towards innovative technologies.
One such breakthrough lies in the realm of AI: Voice AI.
Voice AI can replicate human conversation with accuracy. This technology is altering the contact center space because it promises to change, for the better, how businesses interact with their customers.
And a recent strategic alliance between two renowned industry companies is set to propel this transformation even farther forward.
AVANT, a technology services distributor, announced today a strategic partnership with PolyAI, a pioneer in voice AI technology.
A short background on both:
AVANT is a platform for IT decision-making and the nation's premier distributor for next-generation technologies. AVANT provides unique value to its extensive network of Trusted Advisors with original research, channel sales assistance, training and tools to guide decision-making around IT services that promote business growth. Also, AVANT is a Diamond sponsor of ITEXPO (News - Alert) 2025, taking place February 11-13, 2025 in Fort Lauderdale, Florida.
PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. PolyAI serves enterprises where customer dialogue is an important part of doing business.
The collaboration aims to deliver advanced voice assistant solutions to AVANT’s vast network of channel partners and customers through its Pathfinder platform.
PolyAI's technology is unique. For example, its voice assistants are designed to provide lifelike and engaging interactions, capable of understanding and responding to customer inquiries with human-like nuance.
"PolyAI's voice assistants are truly world-class, with the potential to transform call center experiences – for both customer and business alike," said Shane McNamara, Executive Vice President of Engineering and Operations, AVANT. "We are excited to team with PolyAI to empower our Trusted Advisors to make informed and educated business decisions when selecting best-in-class AI-driven contact center solutions for their customers."
The integration of PolyAI’s voice assistants into AVANT’s Pathfinder platform will offer businesses a comprehensive solution for managing and optimizing their IT infrastructure. By combining advanced voice AI capabilities with AVANT’s decision-making platform, businesses can streamline operations, reduce costs and improve overall performance.
"This partnership is a significant step forward for PolyAI," said Michael Cibelli (News - Alert), Vice Preisdent of Channels at PolyAI. "We chose AVANT due to their dedication to providing today's Trusted Advisors with a robust portfolio of innovative solutions like our customer-led voice assistants. AVANT's commitment to PolyAI was evident from our first meeting, and we are excited for the mutual success this will bring to Trusted Advisors and the customers they serve."
This partnership holds significant implications for both the technology and customer service industries, too. For AVANT, the collaboration expands its portfolio of solutions and strengthens its position as a leading technology services distributor. By offering voice AI technology to its customers, AVANT can help businesses stay ahead of the competition and capitalize on the growing demand for AI-powered solutions.
For PolyAI, the partnership provides a valuable opportunity to expand its market reach and accelerate the adoption of its voice AI technology. By partnering with AVANT, PolyAI can tap into a vast network of channel partners and customers, driving growth and increasing brand awareness.
This partnership benefits businesses across industries by providing access to innovative technology that can enhance customer experiences, improve operational efficiency and drive bottom-line results. As the demand for AI-powered solutions continues to grow, collaborations like this will play a crucial role in shaping the future of customer service and the technology industry.
AVANT is a Diamond sponsor of ITEXPO 2025. For the latest in business communications and technology tools, solutions, and strategies that are re-shaping how businesses operate and communicate, join the conversation at ITEXPO 2025, taking place in Fort Lauderdale, Florida from February 11-13, 2025. Part of the #TECHSUPERSHOW, ITEXPO combines educational conference programming with a robust exhibit hall, networking events, and other activities, bringing together buyers and providers of business technology products and services. AVANT will be in Booth #1828 in the exhibit hall.
Edited by
Alex Passett
