UScellular Launches Customer Engagement Solution Powered by Infobip

UScellular has announced it will enhance business and government customer experience with a new customer engagement solution. The new offering is powered by Infobip (News - Alert), a global communications platform and utilizes the Infobip CPaaS X so UScellular customers can craft personalized, omnichannel messaging campaigns with ease.

"Our automated CPaaS X onboarding and number provisioning allows UScellular customers to get operational and send messages faster than they thought possible," said Marcelo Frizzo, Vice President of Telecom Strategy and Partnerships at Infobip.

The solution’s user-friendly visual interface allows businesses to quickly create and deploy targeted messaging campaigns across various channels. These include SMS, RCS, MMS, voice, email, mobile push notifications, in-app messages, and WhatsApp.

By integrating seamlessly with popular CRM systems, marketing automation tools, and other third-party software, the platform also helps businesses streamline their workflows and operations, ensuring efficient and effective communication.

Benefits of the new offering extend across several key industries:
 

• Healthcare: Enhances patient engagement, supports remote patient monitoring, and streamlines claims processing.
• Utilities: Delivers outage alerts, facilitates meter readings, and sends payment reminders.
• Government: Aids in citizen engagement, social services coordination, and tax collection.
• Retail: Tracks marketing engagement, supports mobile shopping, and provides shipping notifications.

Now, UScellular’s business and government clients can deliver the right message to the right person at the right time, improving customer satisfaction and operational efficiency and the integration with various communication channels and software systems ensures businesses can maintain cohesive and consistent messaging across all platforms.

 "This solution will help our business and government customers affordably upgrade their messaging capabilities, better target the message to their audience, and generate a higher open and conversion rate," said Kim Kerr, senior vice president, enterprise sales and operations for UScellular.