CentralSquare Technologies & Prepared 911 Partner to Enhance Public Safety Response

CentralSquare Technologies, a provider of public sector technology solutions, has announced a strategic partnership as a verified reseller of Prepared 911. This collaboration empowers 911 agencies with enhanced capabilities to process emergency calls swiftly and accurately with advanced AI and data integration.

911 agencies face mounting challenges today including rising call volumes, staffing shortages, and the integration of diverse data sources such as text messages, location data, and videos.

Prepared 911 offers a solution that synthesizes mission-critical data and provides communicators with enhanced situational clarity for faster, more accurate decision-making during emergencies.

The offering, which now integrates seamlessly with CentralSquare’s public safety solutions, including Vertex (News - Alert) NG911 Call Handling and Computer Aided Dispatch (CAD), provides the tools to optimize emergency response workflows.

Agencies can leverage AI-driven insights to better manage and respond to emergencies, ensuring the safety of both responders and the public. They can deploy Prepared 911 either as a standalone solution or as an integrated part of their existing CentralSquare ecosystem.

“Every day, dispatchers must manage competing priorities across a myriad of calls, data, and multiple screens as they process each and every emergency call,” said Kevin Wattenbarger, Director of 911 at CentralSquare Technologies. “Partnering with Prepared 911 allows our customers access to a consolidated view of location and other data inputs for the CAD, easing workloads while reducing call processing times and better equipping responders with the information they need to drive safer outcomes, faster.”

With Prepared Assist AI Suite audio transcription, real-time call summarization, and instant two-way language translation enable dispatchers to handle calls more efficiently and provide responders with accurate contextual information in real-time.

"Together, we are eliminating barriers and redefining the landscape of emergency response with an unparalleled level of service and access to 911 support,” said Michael Chime, Co-Founder and CEO, Prepared. “This partnership will help emergency communications centers innovate for the future and improve services to citizens.”