First Orion Introduces AFFIRM Reputation Monitoring for Enhanced Business Call Integrity

First Orion, a provider of branded communication solutions, announced the launch of AFFIRM Reputation Monitoring, a next-generation tool designed to help businesses monitor their outbound call displays and protect their brand reputation.

As part of First Orion’s (News - Alert) reputation management suite, AFFIRM offers automated insights into how a business call is labeled by the three major U.S. carriers and how it appears on a consumer’s mobile device.

To use AFFIRM, businesses must register their phone numbers — a free service through First Orion that vets and verifies the company and phone numbers. The phone numbers are added into their normal outbound dialing. First Orion collects and analyzes the data from these calls, recording key attributes which are accessible through First Orion’s online portal. This allows for easy monitoring and notification, so businesses can validate how their calls appear on end user mobile devices.

With daily reporting, businesses can take immediate action to improve their calling practices and programs while maintaining the integrity of their brand and gaining better connectivity with customers.

“AFFIRM is a major step forward in helping businesses protect their call reputation,” said Scott Hambuchen, Chief Product Officer of First Orion. “By offering an easy-to-use system for call display monitoring, alerts, and detailed insights, we give businesses more confidence by knowing how their calls to customers are displayed. Our product is unique in that we achieve this without spoofing outbound numbers, thus maintaining trust with both carriers and customers.”

Pacific Debt Relief, a First Orion customer, has already been using AFFIRM to improve efficiency and better connect with their clients.

“First Orion’s AFFIRM has been a game-changer for us. It has not only saved us time and money but has also ensured that our reputation remains intact, allowing us to maintain our high customer satisfaction rating,” says Anthony Zoblescin, Director of Information Technology at Pacific Debt Relief. “We were testing our own numbers using three phones, one from each provider. AFFIRM solved all that through automation, which saved us 617 hours in a month to do manually.”