Lumen and Zoom Pave the Way for Effortless VoIP Phone Services

By Greg Tavarez October 30, 2023

The global mobile VoIP market was valued at $49.2 billion in 2021 and is projected to reach $327.5 billion by 2031, growing at a CAGR of 21.1% from 2022 to 2031, according to research from Allied Market Research.

VoIP is a technology that enables businesses to make voice calls and transmit multimedia content over the internet rather than traditional phone lines. It allows for more efficient communication by integrating voice, video and data, making it a valuable tool for modern enterprises.

Zoom and Lumen Technologies are two prominent players in the VoIP for businesses market, each contributing to the industry in its unique way:

Zoom, primarily known for its video conferencing services, offers a comprehensive unified communications platform for businesses. While Zoom gained fame for its video capabilities, it also includes robust VoIP features. Businesses can use Zoom Phone (News - Alert), which is a cloud-based phone system, to make and receive calls using the internet.

Lumen's VoIP services cater to both small businesses and large enterprises. They offer hosted VoIP and SIP trunking services, allowing businesses to transition to VoIP while maintaining their existing phone systems. Lumen's extensive network infrastructure and advanced communication services ensure high-quality voice and data transmission. They focus on delivering reliable, secure and scalable VoIP solutions.

Now, the two are expanding on their partnership to create a simple, secure way for businesses to collaborate anywhere, anytime. This benefits businesses of all sizes by combining Lumen's reliable network infrastructure and phone services with Zoom's feature-rich cloud phone system.

Lumen will offer enhanced local service, wholesale long distance and wholesale toll-free services to Zoom. This collaboration allows Zoom to integrate Lumen's public switched telephone network connectivity with its cloud-based Zoom Phone solution. Customers stand to gain several advantages from this partnership.

One key benefit is the assurance of reliability. Lumen's robust IP backbone and network architecture provide high availability and minimal downtime, instilling confidence in the dependability of their Lumen Solutions for Zoom services. This reliability helps prevent revenue loss during critical business functions like phone system downtime.

Additionally, customers can enjoy simplified integration, as all components are natively integrated into Zoom's cloud solution. This streamlined approach makes the transition to Lumen's services more seamless and convenient.

Lumen's extensive voice network coverage in North America also contributes to the partnership's value. This coverage enables businesses to communicate effectively across a wide geographical area, ensuring they can stay connected wherever and whenever it is needed.

Cost efficiency is another advantage of this partnership. Lumen utilizes its fiber network and IP infrastructure to reduce carrier and connectivity costs, enabling customers to benefit from competitively priced solutions that can help them manage their budgets more effectively.

Lastly, Lumen provides 24/7 support, ensuring that customers have access to assistance at any time of the day or night. This commitment to support helps customers address questions and resolve any issues promptly, contributing to a positive overall experience.

"This collaboration leans on the key strengths of both companies, so it represents the best of both worlds," said Craig Richter, Senior Director of UC&C Product Management for Lumen. "By staying true to our collaborative roots, our teams came together with a 'better together' mindset that ultimately enhances value for joint customers."

For the latest in business communications and technology solutions, join the conversation at ITEXPO 2024, taking place in Fort Lauderdale, Florida, February 13-15, 2024, part of the #TECHSUPERSHOW. Since 1999, ITEXPO (News - Alert) has combined educational conference programming with a robust exhibit hall, networking events, and other activities, bringing together buyers and providers of business technology products and services that drive business success. Along with ITEXPO, #TECHSUPERSHOW includes MSP Expo, IoT Evolution Expo, Future of Work Expo, Enterprise Metaverse Expo, Generative AI Expo, and more.

Edited by Alex Passett
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