ServiceNow and NVIDIA Redefine Enterprise IT with Generative AI

By Greg Tavarez May 22, 2023

Fellow colleagues continue to write about the impact AI has on the world, especially generative AI.

Think about it. Generative AI possesses the potential to revolutionize the way businesses operate. By deploying large language models (LLMs) trained on vast amounts of data, organizations unlock new levels of automation and productivity.

Using purpose-built AI chatbots, organizations can potentially enhance their responsiveness, accuracy and efficiency in handling user queries and support requests. The ability to automatically resolve issues, generate knowledge-base articles and provide personalized recommendations potentially creates a seamless experience for employees and customers.

That’s the keyword though: “potentially.”

Well, that potential is about to be unleashed. ServiceNow and NVIDIA (News - Alert) have joined forces to unleash the potential of generative AI within enterprise IT with an aim to develop robust and innovative generative AI capabilities that have the power to transform business processes, propelling them toward faster and more intelligent workflow automation.

ServiceNow is a key player in digital workflow automation and IT service management. The company's mission revolves around simplifying the complex web of business processes by streamlining operations and maximizing productivity. ServiceNow (News - Alert)'s innovative platform is designed to automate workflows and provide intelligent insights that enable enterprises to excel in the digital age.

NVIDIA, a trailblazer in the world of accelerated computing and AI, has a primary focus on transforming industries through GPU technology, which has found applications in gaming, professional visualization, data centers and, more recently, AI. NVIDIA's GPUs are synonymous with breakthroughs in deep learning and machine learning, and they continue to push the boundaries of what is possible in the realm of artificial intelligence.

Through the partnership, ServiceNow is leveraging NVIDIA's software, services and accelerated infrastructure to develop custom LLMs. These models are meticulously trained on data specifically curated for the ServiceNow Platform, ensuring the delivery of exceptional AI functionality.

ServiceNow's journey into the realm of generative AI relies on NVIDIA's comprehensive suite of tools and infrastructure, specifically designed to expedite research and development in this field. At the heart of ServiceNow's generative AI endeavors lies the utilization of NVIDIA AI Foundations cloud services and the NVIDIA AI Enterprise software platform. These resources provide ServiceNow with the necessary tools to develop and deploy language models tailored to meet diverse enterprise use cases.

“As adoption of generative AI continues to accelerate, organizations are turning to trusted vendors with battle-tested, secure AI capabilities to boost productivity, gain a competitive edge,” said CJ Desai, president and chief operating officer of ServiceNow. “NVIDIA and ServiceNow will help drive new levels of automation to fuel productivity and maximize business impact."

The partnership is not a one-way street, though. ServiceNow is reciprocating by helping NVIDIA streamline its IT operations with the aid of generative AI tools. NVIDIA, a provider of advanced GPUs, will utilize ServiceNow's expertise to optimize its IT functions. By leveraging NVIDIA data, ServiceNow will customize NVIDIA NeMo foundation models, which will run on a hybrid-cloud infrastructure comprising NVIDIA DGX Cloud and on-premises NVIDIA DGX SuperPOD AI supercomputers.

Within the NVIDIA AI Enterprise software platform, the NVIDIA NeMo framework takes center stage. This framework offers developers a wide array of tools, including prompt tuning, supervised fine-tuning, and knowledge retrieval, all geared towards building, customizing and deploying language models that cater to the unique requirements of enterprises.

Furthermore, the inclusion of NeMo Guardrails software enables developers to seamlessly integrate topical, safety, and security features into AI chatbots, further enhancing their capabilities.

“IT is the nervous system of every modern enterprise in every industry,” said Jensen Huang, founder and CEO of NVIDIA. “Our collaboration to build super-specialized generative AI for enterprises will boost the capability and productivity of IT professionals worldwide using the ServiceNow platform.”

The collaboration between ServiceNow and NVIDIA is poised to shape the future of enterprise IT. By combining their respective strengths, they are paving the way for a new era of generative AI that empowers organizations across various industries to drive automation, boost productivity and achieve tangible business impact.

Edited by Alex Passett
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