Telinta Enhances White Label Softphone With New Features and Embedded WebRTC

By Arti Loftus February 16, 2023

This week at ITEXPO (News - Alert), Telinta, global provider of a hosted softswitch and billing platform that makes it easy for MSPs to launch or expand their VoIP business, announced enhancements to their software platform.

Their brandable Desktop Softphone is a software application for Windows, Mac, and Linux computers and makes it possible for VoIP service providers to offer both inbound and outbound VoIP calling, and messaging. The company’s brandable WebRTC solution can be accessed by users via a multi-language web-based portal, without the user needing to install software.

New features added include an optional Operator Panel and Busy Lamp Field (BLF), enabling an office receptionist to see immediately if a team member with an extension on the same PBX (News - Alert) is busy with an active call.

Telinta is celebrating over 20 years of leadership in the VoIP industry, having been established in 2002, making them a pioneer in the softswitch and softphone realms. VoIP swept across the world as a much better and far less expensive alternative to traditional voice networking, and shows no signs of slowing down in 2023.

In fact, according to a recent study by noted industry analyst firm Global Markets Insights, the worldwide market for VoIP surpassed $40 billion last year, and is predicted to continue growing on average of 10% CAGR through the next decade, reaching $100 billion in 2032.

Global Market Insights said, “The growing popularity of hosted VoIP solutions has also fostered voice over internet protocol market growth.  These solutions are becoming the primary choice for businesses that require scalable calling capabilities.”

The study noted that “computer-to-phone” calling is expected to reach 40% of the market by 2032, explaining that “Calling from a computer to a phone is widely done for both commercial and domestic purposes.”  The authors also wrote that “changing workplace culture and surging use of remote working induced by the COVID-19 pandemic have encouraged businesses to become increasingly dependent on technologically advanced communication solutions to maintain effective communication among cross functional teams.” 

“Telinta (News - Alert) offers a full range of softphone options for Telinta customers and their resellers to offer VoIP calling from virtually any compatible device,” explained Alex Ferdman, CEO of Telinta. “From Windows, Mac, and Linux, to Desktop and Laptop, Apple and Android (News - Alert) mobile devices, and even web-based VoIP calling from the user’s own browser – Telinta has a brandable solution!”

The company’s solutions include Hosted PBX and Virtual Office, enabling you to serve business users of any size; mobile VoIP via a brandable softphone app for both Android and Apple iOS, available to users for free in the App Stores; Computer-to-Phone and Computer-to-Computer calling via a brandable Desktop Softphone and WebRTC; and remote work and hybrid work solutions, enabling users to “work from anywhere” whether at home, in the office, or on the road.

New features include Operator Panel, Busy Lamp Field (BLF) and more.

Other features include both attended and unattended call transfers, placing calls on hold, SMS and free on-net messaging, phonebook, call history, do not disturb, and more.  VoIP service providers can also offer optional features to their users such as voicemail, call forwarding, multiple DIDs, and other capabilities.

Telinta customers can offer both prepaid and postpaid services.  The solutions can include an optional prepaid balance indicator, with an option to recharge a prepaid balance online via credit card or by using Telinta’s unique PayPal (News - Alert) plug-in.

Telinta’s Desktop Softphone and WebRTC are fully integrated with its robust portfolio of VoIP solutions, enabling Telinta customers to offer softphone calling as a stand-alone service or as part of a bundle of services.  They can easily be integrated with other Telinta solutions such as Hosted PBX, SIP Trunking, VoIP calling via a Mobile Softphone app for both Android and Apple iOS.  Together with our Virtual Office solution, Telinta’s brandable softphone solutions form the cornerstone of a Remote Work Solution for work-from-home users, or as part of a Hybrid Work Solution.

Telinta’s carrier-grade TeliCoreTM softswitch platform integrates Telinta’s cutting-edge VoIP solutions with world-class Switching and Billing capabilities.

More information about Telinta can be found on their website. The company is demonstrating their new capabilities in Ft. Lauderdale this week, and are located in the ITEXPO, booth 559.

Arti Loftus is an experienced Information Technology specialist with a demonstrated history of working in the research, writing, and editing industry with many published articles under her belt.

Edited by Erik Linask
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