Raiz Federal Credit Union Transforms Community Banking with Alkami's Digital Sales & Service Platform

New case study reveals how the El Paso-based credit union cuts account opening and funding times from days to minutes, increases monthly digital login from 30% to 49%, and helps prevent more than $286,000 in reported fraud

PLANO, Texas, Sept. 3, 2026 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced a new case study highlighting how Raiz Federal Credit Union (Raiz), a credit union serving over 79,000 members in El Paso, Texas, is using Alkami's Digital Sales & Service Platform to modernize its member experience and build a stronger foundation for growth.

Raiz has expanded its relationship with Alkami to encompass the full Digital Sales & Service Platform. The credit union is live with the Alkami Digital Banking Platform and MANTL Onboarding & Account Opening, and is implementing Alkami's Data & Marketing Solution to support more personalized and relevant member engagement, and identify opportunities to deepen relationships through targeted product offers. By connecting onboarding and digital banking across online, branch and call-center channels, Raiz is improving access to everyday banking, reducing manual work for employees, and giving its team more time to focus on financial guidance and relationship-building.

"Alkami is helping us make banking more accessible, efficient, and connected for our members while preserving the Red Carpet service that defines Raiz," said Amy Krasikov, vice president of digital experience at Raiz. "We're proud to serve the El Paso community today, and we're excited to bring the warmth and care to people across the nation. Through digital banking, we aim to make our support accessible wherever and whenever it's needed. With Alkami, we've created a stronger digital foundation for today while continuing to find new ways to engage members with greater relevance and impact."

With a lean technology team focused on strategic priorities, Raiz sought a modern, integrated platform that could improve member access, streamline operations, and support stronger relationships. The new case study highlights how the credit union is extending its member-first experience beyond the branch.

With Alkami, Raiz has:

• Modernized its nine-branch experience: By 2024, all nine branches had transitioned to a fully digital model without traditional teller functions or cash drawers. Member service representatives can focus more on financial guidance and relationship-building, while routine transactions are supported through the Alkami Digital Banking Platform and enhanced self-service ATMs.
• Reduced the time needed to open and fund accounts: Online account opening decreased from up to nine days to approximately four minutes; in-branch account opening decreased from 30–45 minutes to under 10 minutes; and call-center funding decreased from two to three days to approximately nine minutes.
• Strengthened fraud prevention: Alkami's layered fraud prevention capabilities helped Raiz prevent more than $286,000 in reported fraud during the first year.
• Increased digital engagement: Monthly digital login increased from 30% to 49%.

"Raiz is demonstrating how community financial institutions can use technology to make banking easier and more accessible without losing the human connection that sets them apart," said Benjamin Conant, chief product officer at Alkami. "By connecting onboarding, digital banking, and data and marketing through Alkami's Digital Sales & Service Platform, Raiz is giving members more convenient ways to bank, helping employees spend more time on meaningful guidance and building a stronger foundation for long-term growth."

To learn more about how Raiz Federal Credit Union is building a digital-forward member experience with Alkami, read the full case study here.

To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.

About Alkami
Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

About Raiz Credit Union
At Raiz (pronounced as "rise"), our members and strong, vibrant community inspire us daily. We share a passion for knowledge and the pursuit of growth, grounded in our heritage as El Paso Area Teachers Federal Credit Union (TFCU). Today, we guide members from many professions to focus on their goals and help them get there. We're proud of our roots in El Paso (since 1936) as we envision a bold path forward, leading the way with passion. We are over 79,000 members strong and provide a full range of high-quality financial services at great rates and low costs you can expect from a first-class credit union. Join us and experience the difference that comes from working with people who care. Visit www.raiz.us/open to learn more. Raiz is Federally Insured by NCUA.

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SOURCE Alkami Technology, Inc.

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