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TSG Names the 2025 Top Performing Payment Gateways
[January 28, 2025]

TSG Names the 2025 Top Performing Payment Gateways


TSG (The Strawhecker Group), a globally recognized analytics, intelligence, and solutions-focused firm in the payments industry, is pleased to recognize a selection of payments companies for their exceptional performance across areas critical to a successful platform.

Leveraging its Global Experience Monitoring (GEM) platform, GEM benchmarks payment gateway performance by monitoring real credit card transactions and pings (not synthetic) from over 35 global locations across North America, South America, Europe, and Asia Pacific. GEM complements internal tools by offering a merchant-focused perspective, helping gateways assess market position, identify improvement areas, and address issues in real-time.

"We're thrilled to recognize the payment gateways that demonstrated exceptional performance in 2024," said Mike Strawhecker, President of TSG. "In a highly competitive industry, these gateways lead the way in prioritizing reliability, scalability, and performance, which is reflected in the results."

GEM supports gateways in safeguarding their brand, improving end-user experiences, swiftly addressing issues, and preventing revenue losses. The platform delivers a comprehensive touchpoint monitoring solution designed specifically for payments.

Data was assessed across more than 20 industry-leading global payments providers in 2024 to determine the awards. TSG will announce the year's leading payment gateway APIs in June.

TSG can evaluate, benchmark, and help improve your gateway's performance. Payments copanies that use GEM to monitor and improve this process can increase customer retention by 5% or more. For more information about TSG and the GEM platform, please contact us online or call 1-833-690-1301. For media inquiries, please email [email protected].

Real Transaction Metrics Awards

Best Performing Gateway
The Best Performing Gateway award is based on the GEM Index, an overall scorecard for gateway metrics based on six key areas (gateway minute outage, gateway access, gateway availability, transaction speed, transaction success rate, and authorization rate).


Winner: Worldpay (Express)
Runners-Up: JPMorgan Chase (United Payment Gateway) / Elavon (Fusebox)

Best Gateway Uptime
GEM measures performance checks from over 35 global locations to determine uptime, focusing on the gateway's availability.

Winner: CSG Forte
Runner-Up: REPAY

Fastest Transactions
GEM measures the time it takes for a transaction authorization to complete using a signature debit and a credit card, just as a consumer would experience at the merchant.

Winner: Worldpay (Express)
Runners-Up: JPMorgan Chase (United Payment Gateway) / Elavon (Fusebox)

Highest Authorization Rate
GEM tracks the percentage of authorization failures a gateway experiences daily unrelated to the issuer, network, or cardholder.

Winner: REPAY
Runners-Up: Elavon (Converge) / Worldpay (Express)

Lowest Gateway Minute Outage (North America)
GEM pings locations in the United States and Canada to determine minute outages. An outage is recorded if at least 25% of location checks fail simultaneously.

Winner: CSG Forte
Runner-Up: Worldpay (Express)

Lowest Gateway Minute Outage (Global)
GEM pings locations in North America, South America, Europe, and the Asia Pacific to determine minute outages. An outage is recorded if at least 50% of location checks fail simultaneously.

Winner: Worldpay (Access)
Runner-Up: Worldpay (Worldwide Payment Gateway)

Companies and/or products considered for any TSG awards may or may not include clients of TSG and does not necessarily represent all companies or products in the market. This analysis is based upon information we consider reliable, but its accuracy and completeness cannot be guaranteed. Information provided is not all inclusive. All information listed is as available based on 2024 reporting. TSG is not and/or may not be endorsed, sponsored by, or in any other way affiliated with the companies or their logos illustrated. The trademarks shown are registered and their own. This document has not been prepared by any entity displayed.

About TSG
TSG (The Strawhecker Group) is a globally recognized analytics and consulting firm that supports the entire payments ecosystem, serving over 1,000 clients from Fortune 500 leaders to more than a dozen of the world's most valuable brands. Trusted by industry leaders, TSG's strategic services, market intelligence, and analytics merge to empower clients with actionable and accessible information. Please visit www.tsgpayments.com.


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