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Mountain West Farm Bureau Identifies Smart Communications as a Force Multiplier in Creating Operational Efficiencies and Enhanced CXLONDON and NEW YORK, Oct. 24, 2023 (GLOBE NEWSWIRE) -- Smart CommunicationsTM, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced that Mountain West Farm Bureau and its subsidiary 360 Insurance Company are leveraging Smart Communications cloud solutions. By migrating to the cloud, Mountain West was able to improve operational processes by providing employees with industry-leading technology tools, while delighting customers with an unparalleled digital experience. To meet their requirement for continuous innovation, Mountain West looked to implement best-in-class cloud technologies that would integrate with Guidewire Cloud. They selected the Smart Communications Conversation CloudTM platform to deliver and manage personalized, omnichannel conversations across their customers’ full life-cycle relationship with them. With this new platform in place, they look forward to engaging in smarter customer conversations. By leveraging Smart Communications, Mountain West was able to:
In 2022, Mountain West Farm Bureau and Smart Communications were jointly recognized by Guidewire with an Innovation Award. This award is given to customers that are adapting to an accelerating pace of industry change and evolving customer needs in innovative ways. Learn how Mountain West Farm Bureau is transforming customer conversations with Smart Communications in this case study and by watching this video. “Mountain West Farm Bureau set a goal of using cloud technology to improve the experience for both its policyholders and its employees; and to do it fast,” said Leigh Segall, President, Smart Communications. “Our cloud technology and support provided this forward-thinking insurer with the tools to achieve their goals and to continue to scale as they grow. We’re proud to partner with Mountain West as they improve customer conversations at every turn.” About Smart Communications Media Contact: Roberta Patterson Analyst and Public Relations Manager 919-450-7736 [email protected] |