New Data from ACI Worldwide Shows Increase in Global eCommerce Transactions Over the 2020 Holiday Period; Retail and Gaming Sectors See Significant Increase
New benchmark data from ACI Worldwide (NASDAQ: ACIW), a leading global provider of real-time digital payment software and solutions, revealed a 24 percent increase in eCommerce transactions globally in December 2020 compared to December 2019.
In particular, eCommerce transactions in the retail sector increased 31 percent and the gaming sector increased 90 percent, comparing December 2020 with December 2019.
While many merchants initially implemented the buy online, pick up in store (BOPIS) delivery channel during the pandemic, those that already had this option available pre-COVID-19 experienced an increase of 70 percent by volume and 58 percent by value in 2020. However, BOPIS fraud has also seen a significant increase, with a 7 percent fraud attempt rate compared to 4.6 percent with other delivery channels.
"In 2020, we saw the pandemic drive the highest number of merchants implementing the BOPIS delivery channel for the first time in one year," said Debbie Guerra, executive vice president, ACI Worldwide (News - Alert). "We expect this channel to increase as more consumers get used to the convenience of shopping at home and the speed of in-store pickup. However, this is also a channel to watch closely for fraud, as these same benefits appeal to fraudsters."
ACI's data also showed that non-fraud chargebacks increased 26 percent in December 2020 compared to December 2019, driven by shipment delays over the holiday period. "Non-fraud chargebacks continue to rise since the low that was experienced in April 2020," Guerra continued. "Similar to prior years, porch pirates were active in 2020, which impacted the increase in non-fraud chargebacks as fraudsters follow delivery trucks. In addition, shipment delays consumers experienced over the holiday period as well as a backlog of returns rocessing and product back orders have also contributed to the increase in non-fraud chargebacks."
eCommerce purchasing trends:
*As chargebacks take approximately 45 days to process, the most current complete data is from November 2020.
About ACI Worldwide
ACI Worldwide is a global software company that provides mission-critical real-time payment solutions to corporations. Customers use our proven, scalable and secure solutions to process and manage digital payments, enable omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with local presence to drive the real-time digital transformation of payments and commerce.
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ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product/solution names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties' trademarks referenced are the property of their respective owners.
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