Consolidated Communications Transforms Agent Program to Enrich Customer Experience, Empower and Motivate Partners
MATTOON, Ill., March 03, 2020 (GLOBE NEWSWIRE) -- Consolidated Communications, Holdings, Inc., (NASDAQ: CNSL), a leading broadband and business communications provider, is transforming its channel partner program by modernizing how it works with its partners and by increasing the incentives and benefits it offers. Renamed Partner ONE, Consolidated’s channel partner program officially debuts March 9 at the Channel Partners Conference in Las Vegas.
“We’ve redefined our channel program as Partner ONE to reinforce our commitment to existing partners and drive greater awareness of our brand among potential new partners,” said Darren Peterson, senior vice president of Commercial Sales at Consolidated Communications. “Relationships are critical to the success of our channel program, and we’re pleased to offer a more distinct channel program identity with enhanced partner communications and new tools to improve the customer experience.”
Key features of Consolidated’s new Partner ONE program include:
Consolidated is investing more in high-value, high-transacting partner relationships. Partners now have the ability to unlock opportunities for additional rewards and recognition based on total billed revenue and new sold revenue goals. The Company is especially focused on working with partners that have on-net opportunities and on helping position Consolidated’s full suite of business solutions.
More industry disruption will lead to greater opportunity for Consolidated’s modernized program. For example, the Computing Technology Industry Association estimates that 40 percent of channel owners plan to retire by 2024 and 75 percent of channel sales agents will be millennials by that time. With this shift comes the need to communicate and do business differently, with greater reliance on technology and automation, and a stronger link between partner and customer experience.
Channel partners interested in working with Consolidated can apply at consolidated.com/partnerone. Partners interested in meeting with Consolidated at Channel Partners in Las Vegas March 9-12 can request a meeting here.
About Consolidated Communications
Jennifer Spaude, Consolidated Communications
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