Merchants Foodservice Streamlines Distribution Operations with Descartes' Mobile Solution
WATERLOO, Ontario, Oct. 25, 2018 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Merchants Foodservice, the 12th-largest foodservice distributor in the U.S., is streamlining the delivery of wholesale food, beverages and restaurant kitchen supplies to 12 southeastern states using the Descartes Perform™ for Food mobile solution.
“From the smallest family restaurant to schools and national accounts, Merchants is focused on the timely and accurate delivery of quality products while ensuring food safety,” said Andrew Mercier, President and CEO at Merchants Foodservice. “Our delivery operations are managed to high performance standards. Capabilities such as mobile proof-of-delivery and digital photos have allowed us to be more efficient, minimize order discrepancies and satisfy customers at the point of delivery. With delivery volumes of 50,000+ cases per night during peak season, these capabilities are critical for minimizing delivery errors, accounts processing costs and customer payment delays while maintaining strong relationships with our customers.”
Descartes Perform for Food is a web-based mobile solution that helps eliminate paper and paper-handling costs across every step of the distribution process. With accurate orders and “clean invoices,” the solution helps food and beverage distributors of any size minimize customer disputes and write-offs related to overages, shortages and damages. Using the solution, drivers can more efficiently capture critical proof-of-delivery information, which can resolve delivery discrepancies in real-time, reduce financial processing costs and ensure the longevity and quality of the professional relationship between distributor and customer.
“We’re pleased Merchants is using our mobile solution to help increase customer satisfaction and streamline proof-of-delivery processes across its diverse customer base,” said Andrew Roszko, Senior Vice President of Sales at Descartes. “Helping our customers more easily capture exactly what was delivered improves the relationship with their customers and lowers costs to serve them. From national brands to local distributors, our proven solutions have helped many food service companies boost productivity, improve financial performance and enhance service.”
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