Unified Communications Market Size, Share & Trends Analysis Report 2018 - ResearchAndMarkets.com
The "Unified Communications Market Size, Share & Trends Analysis Report By Product (On-premise, Cloud-based/Hosted), By Application (Enterprises, Education, Government, Healthcare), And Segment Forecasts, 2018 - 2024" report has been added to ResearchAndMarkets.com's offering.
The global unified communications market size is expected to reach USD 143.49 billion by 2024, exhibiting a CAGR of 16.8% during the forecast period.
Expansion of organizations in international markets and growing need for real-time and efficient communication systems is expected to augment industry growth over the next few years.
Global institutional and government initiatives supporting the introduction of unified communication deployment across various industry sectors is expected to positively impact market growth. Technological advancements and surging adoption of cloud computing technologies are expected to drive demand for hosted UC solutions. Cloud-based systems are easier to maintain and provide fast and seamless comunication capabilities at minimal capital expenditure. Characterized by an OPEX (News - Alert) model and featuring quick implementation, flexibility, and automated upgrades, it is also particularly well suited for small and medium enterprises (SMEs).
Increased deployment of Artificial Intelligence (AI) assistants such as Cortana, Siri, and Alexa to predict consumer behavior and guide customer service to solve a problem is also projected to benefit the market. Such virtual assistants are expected to witness greater deployment of bots as an authentic alternative to human interaction for customer service. Additionally, merging of traditional telecom and IT functions along with emergence of convergence has enabled several businesses to become familiar with UC and Voice over Internet Protocol (VoIP) concepts.
Furthermore, enterprises are planning to converge their unified communication applications around a single vendor, with most choosing Microsoft (News - Alert) Corporation and Cisco Systems, Inc. For instance, Comcast Business has offered integration between its cloud phone service, business voice edge, and Microsoft Office 365, making it possible for Office 365 to receive or initiate calls from Outlook. This integration has allowed users to make phone calls while responding to an email.
Key Topics Covered:
Chapter 1. Methodology and Scope
Chapter 2. Market Snapshot
Chapter 3. Unified Communications Industry Outlook
Chapter 4. Product Estimates & Trend Analysis
Chapter 5. Application Estimates & Trend Analysis
Chapter 6. Regional Estimates & Trend Analysis, by Product & Application
Chapter 7. Competitive Landscape
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