Adore Me, the e-Commerce Lingerie Disruptor, Is One of the First Companies in the World to Implement the Facebook Chat Widget for Customer Support
NEW YORK, Nov. 10, 2017 /PRNewswire/ -- Adore Me, the disruptive e-commerce lingerie startup, is one of the first companies in the world to offer customer support through the Facebook chat. The innovation is groundbreaking in customer experience within the world of e-commerce - it will allow all customers to chat directly with the company through the Facebook chat on AdoreMe.com.
Nicolas Capuono, VP of Customer Relationship at Adore Me: "We're excited to be one of the first companies in the world that launches customer support on the Facebook chat. Our goal is to create a seamless experience for our customers, and by bringing the customer support into this familiar space we certainly do so. We believe that the chat widget will enhance both the mobile experience & the overall customer experience."
Following the disruptive and innovative DNA of Adore Me, the company recently implemented a hybrid-bot on its website. The hybrid-bot ws created in partnership with Servicefriend, and it enables Adore Me customers to receive live support via messaging platforms. Earlier this year, Facebook and Servicefriend introduced the hybrid-bot in Facebook Messenger for brands wishing to deliver consistent messaging experience at scale. David Marcus, President at Messenger, is now continuing the initiative and is positioning Facebook Messenger as a channel for communication between businesses and people.
About Adore Me
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SOURCE Adore Me
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