TMCnet News

Tenth Annual Contact Center Technology Award Winners Announced
[November 23, 2015]

Tenth Annual Contact Center Technology Award Winners Announced

TMCnet News

Norwalk, CT, July 16, 2015- TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2015 Contact Center Technology Award.

The tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

'Congratulations to the winners of the 2015 Contact Center Technology Award,' said Rich Tehrani, CEO, TMC (News - Alert).  'The recipients of this award are committed to ever-improving customer care with innovative technology. We look forward to seeing their continued successes.'

Results will be published in the July/August edition of CUSTOMER Magazine.

2015 Contact Center Technology Award Winners



01 Communique Laboratory Inc.

I'm OnCall v3.0

8x8, Inc.

Virtual Contact Center






Calabrio ONE


ComAround Zero

Connect First

Reporting Studio

dvsAnalytics, Inc.

Encore eCoaching Quizzes


ELEAD Contact Center

Enghouse Interactive

Enghouse Interactive Communications Center (EICC)

Enghouse Interactive

Enghouse Interactive Contact Center: Enterprise (CCE)


Click2Coach Cloud



Fonality, Inc.

Fonality Contact Center

Innovax Systems

OpsCentral-on-Demand (OCOD)



Mitel Networks

Mitel MiContact Center

Monet Software

Monet Software WFO, Workforce Optimization in the Cloud

NEC America

UNIVERGE Contact Cente


NetFortris Enterprise Contact Center


NewVoiceMedia - ContactWorld

Nice Systems Ltd.

NICE Engage Platform and Advanced Interaction Recorder (AIR)

Noble Systems Corporation

Noble® Messaging Management Console


Oreka TR


RightAnswers Enterprise Knowledge Hub

Star2Star Communications

StarCenter Contact Center





TCN Platform 3.0

Ameyo Engage


Verint Systems Inc.

Verint Workforce Management


Vocalcom Salesforce Management


Votavall Viper

VPI - Voice Print International (News - Alert) Inc.


ZOOM International (News - Alert)

ZOOM Quality Management Suite

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum (News - Alert) Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST (News - Alert)) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit

TMC Contact:                                                                        
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]

Edited by Dominick Sorrentino

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