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CUSTOMER Magazine Announces Winners of the 2015 CRM Excellence Award
[May 06, 2015]

CUSTOMER Magazine Announces Winners of the 2015 CRM Excellence Award

TMCnet News

Norwalk, CT, April 30, 2015 - TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 16th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

The 2015 CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients' businesses.

'The 2015 CRM Excellence Award winners are industry leaders in CRM products and services who have demonstrated a commitment to their customers and clients. All of the winners have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain customers,' said Rich Tehrani, CEO, TMC (News - Alert).

Winning products and services of the 2015 CRM Excellence Award are listed below and will be featured in the May 2015 issue of CUSTOMER magazine.

2015 CUSTOMER Magazine CRM Excellence Award Winners:




3CLogic Cloud Contact Center Solutions

Ameridial, Inc

Regional Healthcare Plan Customer Service and Support

Benbria Corporation

Loop Mobile Customer Engagement


bpm'online CRM


SURVE by Clicktools


Confirmit Genius™

Expert Global Solutions

Customer Experience Transformation

FinancialForce ERP

Infinite Convergence

Enterprise Messaging Service (EMS)


IntelliResponse Virtual Agent


Minacs Helps New Media Maverick Create a Market


Moxie Mobile Chat

NetSuite Inc.

NetSuite CRM

NICE Systems

NICE Fizzback

NICE Systems

NICE IVR Journey Analytics


Pega Customer Service


Pega Marketing


Pega Sales Automation






Microsoft Dynamics CRM


Intelligent Voice Automation (IVA)


Sugar Professional

Tigerpaw Software



Velocify for Salesforce

Verint Systems Inc.

Verint (News - Alert)/KANA LAGAN Enterprise Customer Service Suite


Vocalcom Cloud

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum (News - Alert) Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST (News - Alert)) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit

TMC Contact

Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]

Edited by Dominick Sorrentino

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