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TMC Announces Recipients of the 2015 CUSTOMER Product of the Year Award
[January 19, 2015]

TMC Announces Recipients of the 2015 CUSTOMER Product of the Year Award

TMCnet News

17th Annual award recognizes the most innovative customer experience technology solutions

Norwalk, CT, December 18, 2014 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2015 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine.

The 2015 CUSTOMER Product of the Year Award recognizes vendors that are advancing the Call Center, CRM and Teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

'On behalf of {C}TMC (News - Alert){C} and CUSTOMER magazine, I would like to congratulate all of the winners of the 2015 CUSTOMER Product of the Year Award,' said Rich Tehrani, CEO TMC. 'Without exception all of the winning companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.'

The results of the 2015 CUSTOMER Product of the Year Award will be published in the January/February issue of CUSTOMER magazine.

2015 CUSTOMER Product of the Year Award Winners




AireContact Could Hosted Contact Center

Alloy Software

Alloy Navigator 7


Aptean Respond


Avaya Aura Experience Portal


Avtex InteractionSync


Calabrio ONE

Cicero Inc.

Cicero Discovery

Clear C2, Inc.



Confirmit Horizons V18


Coveo for Sitecore


Cyara Five

Epicor Software Corporation

Epicor Eagle N Series Business Management Software

Expert Global Solutions

EGS Gamification


HEAT Cloud Service Management

Kryon Systems



LiveOps CxEngage




Allegiance CX Platform by MaritzCX


Mattersight® Predictive Behavioral Routing

Monet Software Inc.

Monet WFO Live - Workforce Optimization in the Cloud


NewVoiceMedia ContactWorld for Service

NICE Systems

NICE Fizzback

Nice Systems Ltd.

NICE Customer Engagement Analytics

Noble Systems Corporation

Noble CallTech Total Contact


Pega Customer Service

RightAnswers, Inc.

RightAnswers Knowledge Platform


Intelligent Voice Automation (IVA)




TCN Platform 3.0

TeamSupport LLC

TeamSupport Customer Support Software

Tigerpaw Software

Tigerpaw Software

TouchPoint One

Acuity - Contact Center Performance Management


Customer Engagement Analyzer 2.0



Vantage Unified


Verint Systems Inc.

Verint Engagement Analytics

Virtual Hold Technology

VHT Conversation Bridge


Voice4Net RTC Client


Votacall Viper 2.0

VXI Global Solutions, LLC


ZOOM International

ZOOM Quality Management Suite

Zultys Inc

Zultys Cloud Services, the power of Zultys MX enterprise grade IP-PBX in a fully hosted solution

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications (News - Alert) Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

TMC Contact                                                                                                     
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]

Edited by Maurice Nagle

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