TMCnet News

Ninth Annual Contact Center Technology Award Winners Announced
[October 30, 2014]

Ninth Annual Contact Center Technology Award Winners Announced

TMCnet News

Norwalk, CT, October 30, 2014 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2014 Contact Center Technology Award.

The ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

'Congratulations to the winners of the 2014 Contact Center Technology Award,' said Rich Tehrani, CEO, TMC (News - Alert).  'The recipients of this award are committed to ever-improving customer care with innovative technology. We look forward to seeing their continued successes.'

Results will be published in CUSTOMER Magazine.

2014 Contact Center Technology Award Winners



8x8, Inc.

8x8 Virtual Contact Center

Aspect Software

Zipwire API

Astute Solutions

Astute SRM


Calabrio ONE

Cicero Inc.

Cicero Discovery

Connect First

IVR Studio

ConvergeOne Collaboration

Customer Survey Manager

Drishti-Soft Solutions Pvt Ltd

Ameyo Communications Suite

dvsAnalytics, Inc.

Encore eCoaching

Enghouse Interactive

Enghouse Interactive Communications Center

Fenero, Inc

Fenero Contact Center


FurstPerson Enterprise

HireIQ Solutions, Inc.

Candidate Optimizer(TM)

HP Autonomy

HP Qfiniti / HP Explore

inContact, Inc

Personal Connection™ Outbound Solution

Interactions Corporation

Interactions' conversational solutions for customer care


LiveOps WebRTC Solution

Mediatel Data SRL


Noble Systems Corporation

Noble® RTSA


RightAnswers SmartService


ShoreTel Enterprise Contact Center


Telax Hosted Contact Center Solution

Transera Inc.

Analytics-driven Customer Engagement (ACE)

Verint Systems Inc.

Customer Engagement Optimization


Votacall Cloud Call Center

VPI (Voice Print International, Inc.)




About CUSTOMER For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications (News - Alert) Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information

TMC Contact:                                                                        
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]

Edited by Maurice Nagle

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