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CUSTOMER Magazine Names 2014 CRM Excellence Award Winners
[April 17, 2014]

CUSTOMER Magazine Names 2014 CRM Excellence Award Winners


The 15th annual awards honor the best in CRM solutions

Norwalk, CT (April 17, 2014) - TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 15th Annual CRM Excellence Awards, presented by its premier publication, CUSTOMER magazine.

This year's CRM Excellence Awards winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients' businesses.

"The 2014 CRM Excellence Award winners are the industry leaders in CRM products and services who have demonstrated a commitment to their customers and clients. All of the winners have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain customers," said Rich Tehrani, CEO, TMC.

Winning products and services of the 2014 CRM Excellence Awards are listed below and will be featured in the May 2014 issue of CUSTOMER magazine.

CUSTOMER has been the leading publication in the CRM, contact center and teleservices industries since 1982. Please visit for more information.

2014 CUSTOMER Magazine CRM Excellence Awards Winners:





Allstate Roadside Services

CRM System Real-time Integration Drives the GM Owner Experience

Allstate Roadside Services

Driving the Customer Relationship through Groundbreaking Roadside Technology Innovation for Mercedes - Benz


Helix by Alorica ®

Ameridial, Inc

Call Center support: Window and door manufacturer

Astute Solutions

ePowerCenter from Astute Solutions

Benbria Corporation

Loop Mobile Customer Engagement


Calabrio ONE


Confirmit Horizons

Coveo (News - Alert) Solutions inc

Coveo for Salesforce

CSG International

CSG Workforce Express (WFX)

Expert Global Solutions - APAC

Center of Excellence

FinancialForce ERP


Five9 Cloud Contact Center Solution

Infinite (News - Alert) Convergence Solutions

Enterprise Messaging Service

Intelemedia Communications

Leaders Choice


IntelliResponse Virtual Agent

Moxie Software

Spaces by Moxie

NetSuite (News - Alert) Inc.

NetSuite CRM+

Nice Systems Ltd.

Boosting sales effectiveness, customer satisfaction and operational efficiency


Tracer & Talkument 7.4

Parature (News - Alert)

Parature Customer Service Software


RingCentral Office Enterprise Edition


Salesforce Sales Cloud & Salesforce Service Cloud


Spoken Platform


Multiple Channel Customer Support - A STARTEK and Gogo Partnership


Sugar Professional

Tigerpaw Software, Inc.

Tigerpaw 13

Toshiba America Information Systems Inc, Telecom Systems Div

Call Manager Mobile

Transera Inc.

Customer Interaction Manager


Velocify LeadManager™

Verint Systems

Impact 360 Workforce Management


Xactly Incent Pro

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk (News - Alert) World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information on TMC, visit

TMC Contact

Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]

Edited by Maurice Nagle

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