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TMC and NexxPhase Present a Webinar on Creating the Ultimate Modern Contact Center
[November 07, 2012]

TMC and NexxPhase Present a Webinar on Creating the Ultimate Modern Contact Center

TMCnet News
NORWALK, CT (November 7, 2012 )-TMC, a global, integrated media company helping clients build communities in print, in person and online, NexxPhase announced today a complimentary Webinar, "The Call Center is Dead, Long Live the Contact Center! ", live on Wednesday, November 14, 2012 12:00 PM EST / 9:00 AM PST.

This complimentary webinar will share insights on how to build the ultimate modern contact center. Craig Mento, CEO of NexxLinx and NexxPhase, Jef Wallace, CEO of Covation, and Rob Hornbuckle, CTO of NexxPhase will reveal how their years of experience as operators, consultants and suppliers have created some of the most advanced contact centers in the world.

Today, most BPOs increasingly see smart phones, gaming consoles and tablet computers as a threat to their predominantly voice-only contact centers. However, forward-looking companies see these rich and flexible platforms as powerful tools to dynamically impact the customer experience.

Status quo and incremental change are a sure path to extinction. Join us to see how companies like Covation are taking a fresh approach to building a modern call center, from building the facility to hiring the right employees to forecasting and scheduling driven, in large part, by the effective use of new technology such as NexxPhase.

In this Webinar learn how you can improve outcomes by 15 percent or more by:
  • Using psychological tools to hire the right people
  • Building a best of breed multichannel technology platform
  • Automate routine tasks
  • Spend more time mentoring agents to deliver a better customer experience
  • Turn inactive wait time into active time to invest in agents
  • Improve customer satisfaction, net promoter, and other quality metrics
  • Creating a service delivery model to affect a Customer Experience Transformation

This Webinar is recommended for:
  • Senior Leadership in Contact Center Operations interested in improving performance and/or introducing new capabilities and applications
  • Senior Leadership in Marketing and Customer Experience Management
  • CEOs and executive management at outsourced call centers
  • CFOs and Leaders driving cost innovation
Jef Wallace, CEO, Covation Holdings, LLC
Craig Mento, CEO, NexxPhase
Rob Hornbuckle, CTO, NexxPhase
Peter Bernstein, Senior Editor, TMCnet
Register now for, ""The Call Center is Dead, Long Live the Contact Center! ", live on Wednesday, November 14, 2012 12:00 PM EST / 9:00 AM PST.
"TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense" said Rich Tehrani, CEO, TMC (News - Alert). "Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships."
For more information, please visit
About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   
TMCnet Webinars are archived and available On-Demand.
Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at
For more information about TMCnet Webinars, please visit
About TMC (News - Alert):
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the TMC's CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines., which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.

Media Contact:
Jan Pierret
Marketing Manager
203-852-6800 x 228

Edited by Brooke Neuman

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