[May 15, 2012] United States : ARINC Flight Information System Selected for Customer Service and Revenue Enhancement Program at Hilton Philadelphia Airport [TendersInfo (India)] Tweet (TendersInfo (India) Via Acquire Media NewsEdge) ARINC Managed Services, LLC (AMS), the world s leading provider of managed IT services and support for airports and airport facilities, announced today that the Hilton Philadelphia Airport has implemented the ARINC microFIDSTM flight information system to enhance customer service and revenue at its location adjacent to the Philadelphia International Airport. With its strategic location and robust food and beverage offerings, the 331-room Hilton attracts both business travelers and conference and meetings customers. ARINC microFIDS technology enables the hotel to deliver focused information to both types of guests: at-a-glance flight info for airport travelers and promotional and events-focused content for longer-term guests. By providing on-site flight status information, the hotel makes it easy for guests to spend any delays in the comfort of the hotel rather than the airport. The addition of ARINC s patented iSMART technology makes it easy for the hotel to add customized content and promotions that drive traffic to hotel services and increase revenue. iSMART is a key reason we chose microFIDS, says hotel General Manager Mark Williams. microFIDS enables us to offset the costs of the system by capturing business for our hotel. Once our guests see that they can relax in our bar, play pool, and watch a specific sporting event, they don t feel they have to leave the hotel or head into town for dinner. It is a very powerful tool. Williams notes that microFIDS has reduced foot traffic to the hotel front desk, allowing staff to provide better customer service by focusing on efficient check-in/check-out procedures. Having up-to-date flight information in every guest room and always on-screen in the lobby means guests can get the information they need immediately and don t need continual updates from the desk staff, he commented. About Hilton Philadelphia Airport The Hilton Philadelphia Airport is located adjacent to the Philadelphia International Airport and just minutes from Center City in downtown Philadelphia, Pennsylvania. Overnight guests enjoy the convenience of complimentary parking and airport shuttle service which is available 24 hours a day. The Hilton Philadelphia Airport hotel features 331 sleeping rooms that appeal to both the business and leisure traveler. About ARINC Incorporated - ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 and AS9100 certified. (c) 2012 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info an Albawaba.com company [ Back To TMCnet.com's Homepage ]