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Infonetics Research: Verizon and New Global Telecom top business VoIP services leaders
[May 09, 2011]

Infonetics Research: Verizon and New Global Telecom top business VoIP services leaders

(Market Wire Via Acquire Media NewsEdge) CAMPBELL, CA -- (MARKET WIRE) -- 05/09/11 -- Market research firm Infonetics Research today released excerpts from its annual North America Business VoIP Services Leadership Scorecard, which analyzes and ranks the top service providers in the hosted VoIP/UC and IP connectivity markets.

ANALYST NOTE "In the past 12 to 18 months, there has been a wave of consolidation in the business VoIP space, including M&A activity by 5 of the top 10 hosted VoIP leaders that resulted in some changes to our leader list, with New Global Telecom again coming out on top, due to its expanding installed base of seats and the financial stability of its parent company, Comcast. In the IP connectivity space, Verizon Business continues to lead the pack. The top 10 providers in each category represent a broad mix of providers; however, the most critical factors for success remain financial stability, proven experience, and quality service and support," notes Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.

BUSINESS VOIP SCORECARD HIGHLIGHTS Despite continued consolidation in the business VoIP service market, there are still over 100 service providers in North America For the third year in a row, Verizon Business is the market leader for IP connectivity Cbeyond, Comcast, and XO are also among top the IP connectivity providers New Global Telecom (NGT) tops the hosted VoIP and UC services list for the third straight year as well 8x8, Smoothstone, and Verizon Business are also among the top hosted VoIP providers 4 providers landed in the top 10 list of hosted VoIP providers for the first time this year due to their merger and acquisition activity, providing them with the necessary scale to maintain services REPORT SYNOPSIS Service providers ranked in Infonetics' North America Business VoIP Services Leadership Scorecard include 8x8, AT&T, BroadView Networks, Broadvox, Cbeyond, Comcast, Cox, Global Crossing, M5, Megapath, New Global Telecom (NGT), Paetec, RingCentral, Smoothstone, Sprint, Thinking Phone Networks, Verizon Business, XO, and others.

The report identifies service providers currently leading the hosted VoIP and IP connectivity markets and those best positioned to succeed long-term. The matrix rankings are based on criteria such as installed base of lines/trunks or seats, financial stability, market strategy, service capabilities, and support options. An EMEA (Europe, Middle East, Africa) edition of the scorecard will be published by Infonetics in August. Both scorecards are part of Infonetics' VoIP and UC Services and Subscribers service.

SALES Larry Howard, Vice President: [email protected], +1-408-583-3335 Scott Coyne, Senior Account Director: [email protected], +1-408-583-3395 To download the prospectuses, tables of contents, highlights, etc. for related and upcoming research, please log in to and go to RESEARCH, then SERVICE PROVIDER VoIP AND IMS, 2011.

RELATED RESEARCH VoIP services market nears $50 billion mark; breakout year for SIP trunking IMS equipment market hits the half-billion-dollar mark, led by Asia and Europe 42% jump in session border controllers (SBCs) boosts 2010 carrier VoIP market Rich Communication Suite (RCS) relegated to niche status SIP trunking drives 70% jump in enterprise session border controller market 2011 VoIP Outlook: Further Consolidation, SIP Trunking, and Managed Services UPCOMING RESEARCH Service Provider VoIP Equipment and Subscribers (May 26, Aug. 4, Nov. 23) IMS Equipment and Subscribers (May 31, Aug. 29, Nov. 29) Total Service Provider VoIP and IMS Equipment/Subscribers Pivot (June 8, Sept. 8, Dec. 8) VoIP and UC Services and Subscribers (Sept. 27) EMEA Business VoIP Services Leadership Scorecard (Aug. 4) Mobile VoIP Services and Subscribers (Oct. 6) IMS Services Strategies, Product Features, and Vendor Leadership: Global Service Provider Survey (June 24) Unified Communications: North American Enterprise Survey (Sept. 30) SBC Deployment Strategies: Global Service Provider Survey (Nov. 4) Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

Lead Analyst: Diane Myers Directing Analyst, VoIP and IMS Infonetics Research Email Contact +1-408-583-3391 Source: Infonetics Research

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