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Fonality Announces Enterprise-Grade Unified Communications Platform
[February 04, 2011]

Fonality Announces Enterprise-Grade Unified Communications Platform


TMCnet Contributor
 
Fonality has launched a Unified Communications platform as part of the Fonality (News - Alert) Connect cloud-communications solution.


This announcement will enable small and mid-size companies to leverage Fortune 500-type Unified Communications (News - Alert) and contact center capabilities with advanced features with simplicity and affordably through the cloud.
Fonality has begun to ship the solution and is offering it at a starting cost of $30 per user, per month.

Knowledge workers will find Fonality Heads Up Display (HUD) useful as this dynamic user-friendly Unified Communications dashboard connects phones, desktop and important business applications into a single, unified, easy to use interface.
Businesses can leverage the Unified Communications functions of Fonality HUD for Connect to communicate more efficiently and streamline processes to improve productivity. 
"Small and mid-size businesses are the backbone of our economy, and Fonality is enabling these companies to communicate better and make faster decisions," said CEO, Dean Mansfield. "Bringing Fonality's cloud-based Unified Communications capability to small and mid-size businesses streamlines how companies interact and collaborate at a price point they can afford.   Quite simply, we're going to change the way these businesses communicate."
Fonality notes a happy customer Invigra Sales, a lead generation and appointment setting company.
"It's the perfect system," said Stacy Gentile, president of Invigra Sales. "I couldn't ask for anything more. We improved customer response time and now have instant collaboration between employees. Fonality's solutions help us be more responsive to our customers."
Elaborating further on Fonality HUD, the company says that its advanced features can display every aspect of the contact center environment. Also, the system can be seamlessly integrated with critical business applications like SalesForce, NetSuite or SugarCRM (News - Alert) to provide real-time information to improve the customer experience. 
Read a related article at TMCnet: "Cloud Telephony Provider Fonality Moving to Plano."

Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf

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