[July 22, 2010]

Interaction SIP Station™ by Interactive Intelligence Wins Network Products Guide's "Reader's Trust Award"

Network Products Guide, an online information technology research and advisory guide, has named the Interaction SIP Station^™ by Interactive Intelligence (News - Alert) a winner of its "Reader's Trust" 2010 Best Products and Services Award.

The Interaction SIP Station^™ is a communications device that replaces IP desk phones. The device won the award in the category of voice over IP (VoIP) by receiving a majority of reader votes. A total of about 2,000 readers participated this year across all award categories.

"The Interaction SIP Station^™ earned our reader's trust by bringing to market a cost-effective, reliable, and easy-to-use alternative to IP desk phones," said Network Products Guide editor-in-chief, Rake Narang.

At roughly half the price of an IP desk phone, the Interactive Intelligence Interaction SIP Station^™ was designed for reliability and simplicity -- no display, dial pad, or handset -- without sacrificing features.

The Interaction SIP Station^™ uses a standard headset and works in conjunction with the Interactive Intelligence Interaction Client^®, a call-control software application that includes sophisticated features, such as call recording, transfer, conferencing, presence management, company directory look-up, queue monitoring, and more.

Interactive Intelligence also designed the Interaction SIP Station^™ to address reliability issues associated with the use of USB headsets and softphones, which can result in latency and jitter when they compete with CPU cycles. The Interaction SIP Station^™ bypasses these issues by using a dedicated chip-set for audio processing.

"Many vendors are trying to push more and more functionality into increasingly pricey IP phones," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "With their small displays and complex keypad sequences, we decided instead to offer a reliable, low-cost device that makes use of advanced telephony features in a desktop software application. Our customers love this alternative and have listed Interaction SIP Station^™ benefits ranging from lower costs and improved voice quality, to space-savings and reduced training."

To learn more about the Interaction SIP Station^™, visit http://www.inin.com/sipstation/.

Now in its third year, the Network Products Guide's Best Products and Services Award honors solutions that represent the rapidly changing needs and interests of the end-users of technology worldwide. For a complete list of 2010 award-winners, visit http://www.networkproductsguide.com/best/index.html.

About Network Products Guide
As the industry's leading technology research and advisory guide, Network Products Guide from Silicon Valley plays a vital role in keeping decision-makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide, including the best products and services, roadmaps, industry direction, technology advancements, and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is a BusinessWeek "hot growth 50" company, and is among Fortune Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders' quadrant of the Gartner (News - Alert) Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 700 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC (News - Alert) filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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