TMCnet News

2008 Product of the Year Award Winners Announced by Customer Interaction Solutions Magazine
[December 18, 2008]

2008 Product of the Year Award Winners Announced by Customer Interaction Solutions Magazine

TMCnet News
Norwalk, CT, December 17, 2008 – Technology Marketing Corporation today announced the winners of its 2008 Product of the Year Awards, presented by Customer Interaction Solutions magazine, which has covered call centers, CRM and teleservices since 1982.

Companies displaying vision, leadership and attention to detail were selected by the editors of Customer Interaction Solutions to receive the prestigious award.
“Representing the best in the industry, companies earning a Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine, group editorial director at TMC. “My congratulations to all winners, and I look forward to seeing more from them as they continue to contribute to the future of call center and CRM industry technologies.”
Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine Nadji Tehrani said that for 11 years, the publication has recognized the most innovative products through the award.
“Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2008,” Tehrani said. “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”
A full list of Product of the Year winners appears below, and will be published in the January 2009 issue of Customer Interaction Solutions magazine (
For more information about TMC and Customer Interaction Solutions magazine, visit
2008 Customer Interaction Solutions Product of the Year Award Winners
Allegiance Engage platform
Alloy Navigator
Telecom Information Management System
Aplicor Enterprise, Version 5
Qfiniti Explore
Proactive Outreach for Financial Services
Bomgar Box
Call Center Response
BT Virtual Collaboration Room
CallMiner Eureka!
Chordiant Cx Visual Business Director (CxVBD)
Chordiant Collections Manager 2.0
Cicero 6.4
Citrix GoToMeeting 4.0
Citrix GoToWebinar 2.0
Citrix GoToAssist Express
ClickFox (News - Alert) Customer Experience Analytics
Consona CRM Suite (formerly Onyx and KNOVA)
CosmoCall Universe 5.2
Call On CRM for ACT!
CyberTech Pro
eGain Web Customer Experience Suite
OneSight for Contact Centers
Enkata Strategic Service Suite
Envision Centricity
Epicor 9
Five9 Virtual Call Center Suite
PBXtra Unified Agent
FrontRange Voice
CC Audition - Home Agent Edition
Genesys (News - Alert)-Informiam Product Line 2008
GMT Planet, version 9.7
Jabra M5390 Multiuse
GN 9125
IEX (News - Alert) TotalView Workforce Management
InnoPath Active Care
PowerDialer for
Customer Interaction Center
Evolution PBX
InVision Enterprise WFM (News - Alert)
IPitomy (News - Alert) Communications IP2000E with Call Center
KANA Suite version 10.4
Harmony Suite v2.0
LiveOps On-Demand Call Center Platform
Merced Systems Enterprise Sales and Service Performance Management Solutions
Mitel Customer Interaction Solutions
NetSuite OneWorld
Enterprise Speech Intelligence 7.0
nGen Knowledgebase
NICE SmartCenter
Noble Composer Web Agent
NovoLog Suite
NTRsupport with First Help
NTRadmin with AdminBots
Nuance Notification Hub
Nuance Mobile Care
Numara FootPrints 9
WorkSuite Call Center
Parature Customer Service Software
ParusSpeak Speech Auto Attendant
PhoneFusion Call Center Edition
Real Time Adherence Global
Presence OpenGate
PreVisor Contact Center Solution
VBVoice 5.6
Resolvity Speech Application Platform
ACT! by Sage 2009 (11.0)
Sage SalesLogix v7.5
Salesforce CRM
Salesforce CRM Customer Service & Support
SAS for Customer Experience Analytics
VMX Office
ENSERCLE Contact Management Solution
OpenScape Contact Center
SoundBite Intelligent Communications Platform
Sword ciboodle
Symon InView
Syntellect CIM
Tigerpaw CRM+
Toshiba Net Phone 6.0
TuVox Personalization Module
Affinium Campaign Interact 7.5
UpStart Version 2.0
UTOPY SpeechMiner
Total Solutions
Next-Generation Impact 360 Workforce Optimization
Virtual Hold Encore
VisionSuite Software
About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
For more information about TMC, visit
TMC Contact: 
Jan Pierret
203-852-6800, ext. 228


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Edited by Michael Dinan

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