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CRM On-Demand, On-Premise Integration Announced by Oracle
[August 27, 2008]

CRM On-Demand, On-Premise Integration Announced by Oracle

TMCnet Contributing Editor
Oracle (News - Alert) has announced that its new “CRM On Demand” integrates with Siebel CRM, as company officials describe the product as “a comprehensive, prebuilt integration that creates a single customer view across on-demand and on-premise CRM deployments.”

The product is intended to provide a “holistic” view of the sales pipeline for sales and executive managers, as well as “the ability to perform analytics against it by synchronizing customer data from Oracle CRM On Demand and Oracle’s Siebel CRM,” Oracle officials say.

The idea, Oracle officials say, is that the integration helps companies with on-premise functionality for industry and process-centric CRM, as well as on-demand CRM for remote offices and mobile sales and other users.
The product is based on Oracle’s standards-based Oracle Application Integration architecture and Oracle Fusion Middleware. It’s billed as reducing the integration risk and solving “the data silo problem through integration between on-premise and on-demand CRM.”
Earlier this month, the Times of Oman reported that Muscat Municipality succeeded in implementing an Oracle e-services customer management system, thus becoming the first government service authority in the Middle East to implement this system.

The announcement followed the launching of the system by Muscat Municipality during its participation in the government e-service exhibition at Comex 2008.

Khaled Dawood Al Zidjali of the Information System at Muscat Municipality, said the implementation is “part of the government’s efforts in improving its service standards. We are proud of this e-step.”

Oracle officials estimate the implementation of the system, consisting of package of services, including building permits, leases, municipality licenses, health and technical inspection, parking permits and meter-parking and violations, will reduce the time required to complete certain services by 60 percent.
The system allows users an overview through connecting to the comprehensive service system, to limit repetition and ensure correct and accurate data and reduce by 60 percent the time required for searching and entering the violations into the paid parking and the health inspection system.

The system regulates the internal process within the municipality, and is expected to help limit manual errors. The system also enables the health inspectors to follow up on the field visits and update their results on site, using the 3G/EDGE technology through their handheld devices.
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David Sims is a contributing editor for TMCnet. To read more of David�s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Michael Dinan

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