UK Mobile Network Service Provider Expands Initial Order for Intervoice Media Exchange
TMCnet Contributing Editor
A large mobile network service provider in the UK has expanded its initial order of Media Exchange next generation messaging from Intervoice (News - Alert).
The client requested anonymity in this announcement due to competitive issues. Intervoice received the initial order in March this year. The additional order is currently estimated to be worth $6.2 million.
Service providers use Intervoice Media Exchange to offer customers high levels of personalization, voice-navigated messaging, video, Web and WAP access — all from a single subscriber account. These new services can be accessed by the customers from landlines, mobile phones or the Web. Using these applications and multiple access points providers can attract new subscribers, increase usage by current subscribers, and enhance customer satisfaction.
Media Exchange’s centralized reporting and analysis tool helps collect, aggregate, and generate call transaction data, traffic statistics, resource usage, and customer activity. Mobile operators can analyze this data to improve system efficiency, enhance customer satisfaction, and increase bottom-line profit.
“Service providers rely on us to develop leading edge, flexible technology for an intuitive interface so they not only stay ahead of the competition but also give their customers what they want today and in the future,” said Jim Milton, chief operating officer, Intervoice in a statement to the press.
“The flexibility of Media Exchange technology with multimodal and multimedia capabilities is helping service providers shape the future of their industry,” he added.
Intervoice made news last week when a major global financial services firm with operations in more than 50 countries extended and expanded its existing hosted services agreement with the company. The firm will further leverage Intervoice’s expertise and capabilities in voice portal, contact center and VoIP technology over the next four years.
Intervoice provides scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services.
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
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