Syntellect Selects Prodapt Solutions as Distribution Partner in India

By Divya Narain

TMCnet Contributing Editor

 

Syntellect (News - Alert) Inc., a prominent developer and provider of Customer Interaction Management solutions for enterprises, has chosen Prodapt Solutions to be its distributor in India.

Prodapt has an expertise in providing wide-ranging software engineering services to Technology companies and ISVs, ensuring faster development and marketing of software products. Owned by the century-old Chennai (India) based Jhaver Group, Prodapt is a truly international company with offices in India, Europe and San Francisco, California. The Jhaver Group of Companies boasts 4,500 employees spanning 40 locations.

As per the mutual agreement between the two companies, Prodapt will act as a reseller for Syntellect’s Apropos contact center solution and the Syntellect Voice Platform (rich self-service IVR) across India. Syntellect’s bouquet of contact center products provide effective speech-enabled self-service and multi-channel interaction management solutions that deliver enhanced customer experience.

Syntellect is a unit of Enghouse Systems Limited which is headquartered in Toronto, Canada. Prodapt will function as a full service partner for Syntellect in India offering complete system installation, configuration, training and support.

By associating with Prodapt, Syntellect has reiterated its promise to reach out to customers across the globe.

“The partnership with Prodapt Solutions is an example of Syntellect’s focused commitment to the global contact center market. Syntellect is confident that Prodapt will be successful in enabling the India market with advanced Customer Interaction Management solutions,” noted Randy Weeter, vice president of channel development for Syntellect in a statement to the press. “Prodapt's success within India has positioned the organization to offer the next generation of technologies to contact centers.”

The alliance will also provide Prodapt an opportunity to expand its business.

“Prodapt Solutions is proud to partner with Syntellect,” said Raghuraman, chief operating officer of Prodapt Solutions. “Syntellect’s feature-rich suites of contact center products will open doors for us to expand our presence in a growing segment of the market.”

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Divya Narain is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.