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Wes Hayden Appointed President and CEO of Genesys SAN FRANCISCO, June 4 /PRNewswire-FirstCall/ -- Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA; Paris: CGEP.PA), today announced that Wes Hayden has been appointed president and CEO, effective immediately. Mr. Hayden has more than five years' tenure at Genesys as senior vice president, Americas, where he led a profitable and growing sales organization, as well as previous sales and management experience at Informix, Sun Microsystems, Digital Equipment Corporation and Applied Data Research. Mr. Hayden replaces Laurent Philonenko, who has left the company."Wes Hayden's talent, experience and natural leadership ability will be strong assets in taking Genesys to the next level. He has an in-depth understanding of our company, our customer needs and our technology that will benefit every aspect of our organization, from engineering and product development to overall operations," said Jean-Christophe Giroux, president, Alcatel Enterprise Solutions Division. "Genesys is the clear leader in call center software, a market that still has tremendous growth opportunity," said Hayden. "I am excited to assume the position of president and CEO at a time when the company is both leading our industry and poised for even greater success." Mr. Hayden holds a B.S. degree from the University of Illinois, Champaign-Urbana and an MBA from the Kellogg Graduate School of Management at Northwestern University. He currently serves on the board of trustees for the Glenkirk Foundation in Northbrook, Ill. and on the Board of Directors of the International Women's Democracy Center (IWDC) in Washington, DC. About Genesys Telecommunications Laboratories, Inc. Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource -- the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit http://www.genesyslab.com/ for more information. Photo: http://www.newscom.com/cgi-bin/prnh/20010524/GENESYSLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840 Genesys Telecommunications Laboratories, Inc. CONTACT: Dana Dye of Genesys Telecommunications Laboratories, Inc.,+1-415-437-1078, or [email protected] Web site: http://www.genesyslab.com/ |