[May 06, 2004] Concerto Software Receives Customer Inter@ction Solutions Magazine's 'CRM Excellence' Award for 2004 WESTFORD, Mass. --(Business Wire)-- May 6, 2004 -- EnsemblePro(TM) Singled Out For Helping Clients Improve Customer Relationships Concerto Software(TM), a proven provider of contact center solutions, announced today that Technology Marketing Corporation's (TMC(TM)) Customer Inter@ction Solutions(R) magazine (www.cismag.com) has named EnsemblePro(TM) a recipient of a 2004 CRM Excellence Award. Customer Inter@ction Solutions(R) has been a premier publication in the CRM, call center and teleservices industries since 1982. EnsemblePro is a unified, multi-channel customer interaction management (CIM) solution that brings a powerful superset of the best functionality from all of the Concerto Software products. Designed from the ground up to incorporate the broad multimedia functionality required by today's contact centers - including ACD, predictive dialing, IVR, email, Web chat and collaboration, universal queuing, recording and reporting - EnsemblePro also offers the ability to connect with and add value to existing contact center point solutions. Available in English and seven additional languages (Traditional Chinese, Simplified Chinese, Japanese, French, German, Korean and Spanish), EnsemblePro makes it easier for companies in non-English speaking countries to operate more efficiently and deliver enhanced customer service. "Concerto Software prides itself on being a trusted, reliable technology partner to our customers across the world. Earning this honor from TMC is gratifying and it supports our mission of becoming the leading provider of contact center solutions in the global marketplace," said Ralph Breslauer, executive vice president of sales and marketing at Concerto Software. "An award from TMC, a recognized contact center authority, adds a mark of distinction to EnsemblePro and its industry-leading inbound and outbound customer interaction capabilities." "Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Concerto Software has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions. The CRM Excellence Award winners for 2004 will be published in the May and June issues of Customer Inter@ction Solutions magazine. About Concerto Software Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software was selected by leading industry analyst firm, Frost & Sullivan, as the sole recipient of its Contact Center Company of the Year Award in 2003 and 2004, and is also the only company to earn this distinction two years running. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. About TMC(TM) Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(TM), and Internet Telephony(R) magazines, and the online publications, TMCnet.com(R), Planet PDA(TM) Magazine, Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces The VoIP Developer Conference and The Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details. Note: Concerto Software and EnsemblePro are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners. [ Back To TMCnet.com's Homepage ]